LAN connection to my WD Book

2quik · Jan 17, 2015

I have my pc connection to my router and my router connected to my network switch. I have a wd my book live due as a back up to my data. ever now and then i try to copy new files to my Wd my book live due. in the past i have been able to connect my WD book to my mother board Lan and copy files, my computer currently has an extra Lan adapter (intel (R) PRO/100 GT desktop Adapter) i use this to connection directly to my router & internet.

Some how when i tired to connect my WD book to my motherboards LAN and the WD book is not recognized, i tired to map a network drive, i click on browse and i can see "MY BOOK" in network but once i click on it i get error "the remote device or resource won't accept the connection". I can connect My Book to my switch and my book is found. I like to connect My Book to my motherboard LAN to transfer files because it's faster but all of the sudden it won't connect any more. I can see both LAN adapters on device manager and there is not yellow exclamation.

Anyone have any ideas on what is going on or how to fix it?
Thanks.

GhislainG · Jan 17, 2015

You need to set a static IP address on the PC's LAN port used to connect to the WD Book; otherwise it won't work. Why is your PC connected to the router instead of the switch? Normally all internal systems are connected to the switch which should be connected to the router to access the Internet.

2quik · Jan 18, 2015

thank you for the reply. i am not familiar with giving static IP's. I am able to get to the LAN port internet protocol version 4 properties but i am not sure what to do from here?

I didn't think it made a difference on the way the my pc was connected to the router or switch.

GhislainG · Jan 18, 2015

Is the WD Book configured to get an IP address from a DHCP server? If not, then you need to assign a static IP address to the PC and the WD Book.

It makes a performance difference where the PC is connected if the router is 100Mbps and the switch is Gigabit (only old switches are 100Mbps). If both the PC and WD Book are connected to a Gigabit switch, then copying files will be much faster.

2quik · Jan 18, 2015

thanks, can you explain how to do this or is there a guide on how to set the static ip address to pc and wd book.?

thanks

SuperSoph_WD · Jan 19, 2015

2quik :

Hey there, 2quik!

BTW, GhislainG for the win with the awesome troubleshooting suggestions!

As for how to configure the Static IP address on your WD My Book, I believe this tutorial from our knowledge base might help you with the step-by-step: http://products.wdc.com/support/kb.ashx?id=IWO20Y

Hope this helps! Let us know how it goes afterwards!
SuperSoph_WD

GhislainG · Jan 19, 2015

Ideally the WD My Book and the PC would both be connected to a Gigabit switch. Using static IP addresses will definitely work, but they have to be on a different network than the DHCP server range. I suggest 192.168.3.1 for the WD My Book and 192.168.3.2 for LAN port used to connect to it. The network mask should be 255.255.255.0 (24 bits). No router that I know of uses the 192.168.3.0/24 network.

2quik · Jan 20, 2015

Thank you both, i try to set up static ID's for the LAN and WD My Book.

so in step 5 i need to enter the IP Address, Netmask, Gateway, and DNS Server and click Save. is this the information i get from Ipconfig (Ethernet adapter local area connection 2:?

GhislainG · Jan 20, 2015

To connect the WD My Book directly to your PC, you only need to configure an IP address and the network mask. The gateway and DNS already are defined on the other interface (probably LAN 1). Configuring 2 default gateways should not be done as it could cause routing issues.

2quik · Jan 21, 2015

I guess i was thinking LAN 2 (this is the port on my mother board i connect to my WD my book when i transfer files because it seems fast then when it is connected to my switch) needed a static IP address because you mention it on your first post.

So if i understand correctly, i need to set up the static IP on my WD My book only. if i connect my, My Book to LAN 2 do Netmask, Gateway, and DNS Server come from ipconfig\all LAN 2 or from LAN 1?

GhislainG · Jan 21, 2015

If you connect the WD My Book to your PC's LAN 2 port, then you need a static IP address for both and they have to be on the same network, e.g., 192.168.3.0/24 (as mentioned in an earlier post).

Try this setup:
Device IP address Mask
WD My Book 192.168.3.1 255.255.255.0
PC LAN 2 192.168.3.2 255.255.255.0

Gateway on the WD My Book could be set to 192.168.3.2, but it isn't necessary. Leave DNS server empty.

SuperSoph_WD · Jan 22, 2015

Hi again, 2quik!

Have you enabled the port forwarding on the network router for your WD My Book?
After you've set the DHCP to Static and you've configured the WD My Book with a static IP.
Hopefully you saw this link with pictures on how to perform this: http://products.wdc.com/support/kb.ashx?id=6cPK9X
You can also try enabling the port forwarding on your router using this step-by-step: http://products.wdc.com/support/kb.ashx?id=94Pcvt

Hope this will help you solve the LAN connection problem!
Keep us posted either way!

SuperSoph_WD

2quik · Jan 22, 2015

ok i set the Staic IPs like you said and after i clicked apply the page went The connection has timed out
The server at 192.168.3.1 is taking too long to respond. I can no longer see it or get access to WD book.
I put 192.168.3.1 in my browser but nothing opens up i get the same time out taking to long to respond
what am i doing wrong?

thanksSuperSoph_WD for the link.

Device IP address Mask
WD My Book
192.168.3.1
255.255.255.0

PC LAN 2 (IPv4)
192.168.3.2
255.255.255.0

I was able to get into the WD book but when i go to the settings/ networks in the WD book it indicates that i need a DNS Server...? I also can not map network drive to the WD book.

GhislainG · Jan 22, 2015

Use the DNS assigned to LAN 1 or 8.8.8.8.

SuperSoph_WD · Jan 23, 2015

2quik, I suggest to contact our tech support for assistance if you haven't resolved the issue yet.
They should be able to walk you through the whole process and assist you with the WD My Book installation and connection.
You can get in touch with them either by phone or by e-mail.
Here are the contacts: http://products.wdc.com/support/kb.ashx?id=VxjSSb

Good luck!

SuperSoph_WD

2quik · Jan 23, 2015

I didn't call customer service because i want to talk to someone that speaks english.
the LAn 1 DNS Servers has
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1

When i look at LAN 1 in network connection details i get.
here is my ipconfig /all

Code:

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\***>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : -PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : domain.actdsltmp

Ethernet adapter Local Area Connection 2:

   Connection-specific DNS Suffix  . : domain.actdsltmp
   Description . . . . . . . . . . . : Intel(R) PRO/1000 GT Desktop Adapter
   Physical Address. . . . . . . . . : 90-E2-BA-36-EC-D4
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::e91c:31ce:566b:e5d1%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Friday, January 23, 2015 6:17:17 PM
   Lease Expires . . . . . . . . . . : Friday, January 30, 2015 6:17:16 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 328262330
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-AF-13-12-90-E2-BA-36-EC-D4

   DNS Servers . . . . . . . . . . . : 192.168.0.1
                                       205.171.3.25
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : BC-5F-F4-81-D0-25
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c86b:dc24:1629:7642%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.3.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 196894708
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-AF-13-12-90-E2-BA-36-EC-D4

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.domain.actdsltmp:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : domain.actdsltmp
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{A0BE8564-1597-4C96-97C2-D3C8EB19A6C6}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\>

GhislainG · Jan 23, 2015

Therefore you know the IP v4 address of your router is 192.168.0.1, your PC was assigned IP v4 address 192.168.0.2 and your network mask is 255.255.255.0. You can use any other network 192.168.0.0 network that you'd like for the WD My Book.

You haven't yet explained why you don't connect the WD My Book to a Gigabit switch as it would be as fast as connecting it to LAN 2 of your PC and an awful lot easier for someone who isn't very familiar with networking.

2quik · Jan 23, 2015

I had the WD book connected to my switch but i took longer to transfer files, so i connected it to motherboard LAN.
When i enter a static ID and mask for MyBook in the Mybook network settings and static ID and mask for LAN1. I can no longer access My book. The damn WD Book has been a pain since day 1.

GhislainG · Jan 23, 2015

Once you assign a static IP (not ID) address to the WD My Book, you have to connect it to your PC LAN 1 (if it's the one with the static IP address). The ipconfig /all that you provided doesn't list both LAN interfaces. How did you configure the WD My Book and the second LAN to which it has been connected? Provide IP addresses and network mask. Can you ping the WD My Book once it's connected directly to the PC?

2quik · Jan 24, 2015

i configured the LAN by going to Control Panel and clicking on Network and sharing center, change adapter settings, right clicked on "Local Area Connection", selected Internet protocol Version 4(TCP/IPv6) from there i entered the static IP and submask You mentioned. For My Book i went into the Mybook dashboard, settings,network, clicked on static ID and entered the static ID as you mentioned.

I can ping My Book when it is on the switch. see below...

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\**>cd\

C:\>ping 192.168.0.18

Pinging 192.168.0.18 with 32 bytes of data:
Reply from 192.168.0.18: bytes=32 time<1ms TTL=64
Reply from 192.168.0.18: bytes=32 time=3ms TTL=64
Reply from 192.168.0.18: bytes=32 time<1ms TTL=64
Reply from 192.168.0.18: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.0.18:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 3ms, Average = 0ms

C:\>
Should i first apply the static ID when it's connected my switch? or when it is connected to the LAN1?

i thought Ethernet adapter Local Area Connection 2: is LAN2 and
Ethernet adapter Local Area Connection: is LAN1.

GhislainG thank you for your patience and your help.

2quik · Jan 24, 2015

ok after i post above. I went into the i went into the Mybook dashboard, settings,network, clicked on static ID and entered the static ID and the DNS server 8.8.8.8 as you mentioned. then i entered the static IP and submask You mentioned and entered DNS server 8.8.8.8 and you mentioned. then i disconected My Book from the switch and plugged it into LAN 1 and it found Mybook, i was able to ping to it.

mybook ping..
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\*>cd\

C:\>ping 192.168.0.5

Pinging 192.168.0.5 with 32 bytes of data:
Reply from 192.168.0.5: bytes=32 time<1ms TTL=64
Reply from 192.168.0.5: bytes=32 time<1ms TTL=64
Reply from 192.168.0.5: bytes=32 time<1ms TTL=64
Reply from 192.168.0.5: bytes=32 time<1ms TTL=64

Ping statistics for 192.168.0.5:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\>

Ipconfig /all
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\*>cd\

C:\>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : -PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : domain.actdsltmp

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . : domain.actdsltmp
Description . . . . . . . . . . . : Intel(R) PRO/1000 GT Desktop Adapter
Physical Address. . . . . . . . . : 90-E2-BA-36-EC-D4
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e91c:31ce:566b:e5d1%13(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, January 24, 2015 9:22:16 AM
Lease Expires . . . . . . . . . . : Saturday, January 31, 2015 9:22:16 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 328262330
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-AF-13-12-90-E2-BA-36-EC-D4

DNS Servers . . . . . . . . . . . : 192.168.0.1
205.171.3.25
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : BC-5F-F4-81-D0-25
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c86b:dc24:1629:7642%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.6(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 196894708
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-AF-13-12-90-E2-BA-36-EC-D4

DNS Servers . . . . . . . . . . . : 8.8.8.8
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.domain.actdsltmp:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : domain.actdsltmp
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:1c8a:cb9:be7e:c97c(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::1c8a:cb9:be7e:c97c%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{A0BE8564-1597-4C96-97C2-D3C8EB19A6C6}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\>

GhislainG · Jan 24, 2015

IP stands (not ID) stands for Internet Protocol. LAN and LAN 2 can't be on the same network and they can't both be connected to the switch. Ethernet adapter Local Area Connection has IP address 192.168.0.6. How did it end up having that IP address which is totally incorrect? Why does the My Book have IP address 192.168.0.18 if it isn't connected to the switch?

I suggested 192.168.3.1 for the WD My Book and 192.168.3.2 for the LAN so that they are on a different network. The first 24 bits of the IP address can't be the same on both LAN and LAN 2 if your network mask is 24 bits.

If configured correctly, ipconfig /all should return the following values (I left out what isn't important):

Ethernet adapter Local Area Connection 2 (Intel)
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1

Ethernet adapter Local Area Connection (Realtek)
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.3.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 8.8.8.8 (not required because it doesn't have a default gateway, but you can set it)

Once the My Book is configured, connect it to the RealTek LAN port and a ping to 192.168.3.1 should be successful.

GhislainG · Jan 24, 2015

What switch make and model do you have? Using a Gigabit switch would be much easier for you since you wouldn't have to understand IP routing.

2quik · Jan 24, 2015

I think my problem was i had Mybook connected to LAN1 while i changed My Book IP, mask and LAN1 IP,mask.
After resetting mybook and connecting it to my switch, then configure Mybook ip, mask and channing LAN1 IP, Mask. Then plugging it to LAN1 I was able to connect and Ping to Mybook 192.168.3.1, was my problem?

I was able to ipconfig /all
Ethernet adapter Local Area Connection 2 (Intel)
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1

Ethernet adapter Local Area Connection (Realtek)
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.3.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 8.8.8.8 (not required because it doesn't have a default gateway, but you can set it)
While transferring/copping files from PC to MyBook while connected to LAN the transfer rate is around 30-35 MB/seconds.
while connected to my switch it is around 20 MB/seconds.

I have a
TP-Link Tl-sg1005D Gigabit switch

GhislainG · Jan 24, 2015

It now works properly?

If you have a Gigabit switch and the Ethernet cables are good quality, then the speed difference when the WD My Book is connected to a LAN port or to the switch should be minimal.

LAN connection to my WD Book

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