BSOD problem seems to be caused by hal.dll

Gharvar · Jan 17, 2015

Hi, I'm new to this forum, it's kind of a last resort thing, my computer has been BSODing a lot recently while playing more demanding games and even with google and my friend help I can't figure out exactly which part could be the problem.

I'm not very experienced with computers and fixing more complicated problems with them so please, just tell me what kind of information you need and maybe how to provide them... Thank you if you are patient enough to help me !

GhislainG · Jan 17, 2015

Listing all components and what version of Windows is installed would be a good start.

kapitalistas · Jan 17, 2015

with BOSD comes error message,thats the key to success.

Gharvar · Jan 17, 2015

Alright, give me a minute to get all that, I will edit this asap, not quite sure how to copy and past or link a bsod error message... but I'll google lol.

Edit: Here is my computer... Tell me if you need anything else, still trying to figure out the bsod thing^^

Gigabyte GeForce GTX 760 OC 1150MHZ 2GB 6.0GHZ GDDR5
Intel i7 4790k Unlocked Quad Core 4GHZ 4.4GHZ Turbo
Corsair AX760 760W ATX 12V V2.31 80 Plus Platinum
Corsair Vengeance Pro 16GB 2X8GB DDR3-2400
Seagate Barracuda 2TB 7200RPM SATA3 HDD
Corsair Neutron Series GTX 120GB SSD
ASUS Maximus VII Hero ATX LGA1150
Running Windows 7 64 bit, forgot about that.

GhislainG · Jan 17, 2015

What's the error code in Events Viewer?

Gharvar · Jan 17, 2015

If you mean the bug check code(got bluescreen viewer open) it would be 0x00000124, if that's not it then could you please explain to me how to get what you need.

GhislainG · Jan 17, 2015

Bugcheck 0x00000124 is a hardware error, but what are the parameter values? http://msdn.microsoft.com/en-us/library/windows/hardware/ff557321%28v=vs.85%29.aspx

Gharvar · Jan 17, 2015

I hope that's the right stuff. Also, is there an easy way to copy those info from Bluescreen viewer.

Bug Check Code: 0x00000124

Parameter 1: 00000000`00000000

Parameter 2: fffffa80`103ec028

Parameter 3: 00000000`be000000

Parameter 4: 00000000`0100110a

Caused By Driver: hal.dll

Caused By Address: hal.dll+12a3b

Gharvar · Jan 18, 2015

Here is some additional info and a shameless bump, when I run Prime95 on small ftt it didn't crash for at least an hour and then did but I was using firefox with multiple tabs open, but if I run it on blend which is ram intensive, it crashes within a minute without me doing anything.

GhislainG · Jan 18, 2015

Parameter 1 0x0 should indicate a memory issue. Run Memtest86+ for several passes to check for memory issues.

Gharvar · Jan 18, 2015

I'm not 100% how that program work but after 2 pass I had 2 error, but in some other thread they said that running it some way could make some false error or something.... so not sure if I did it right, but after 2 pass I had 2 errors.

Edit: I could probably try to run it again, the program didn't seem to have too many options.

GhislainG · Jan 18, 2015

No matter what you read, you should get no errors unless you modified a parameter without knowing what it does. You could also run Windows memory diagnostics.

Gharvar · Jan 18, 2015

Well, I changed nothing in Memtest86+ and my bios settings are all on basic and I will run the Windows test right now.

GhislainG · Jan 18, 2015

Then you should not get errors if you run Memtest86+ for several hours.

Gharvar · Jan 18, 2015

Well, after running the complete test thing of the windows memory diagnostic tool which took almost 4 hours for 1 pass it found nothing but Memtest86+ did yesterday, should I run that again ? Is there a way to know for sure if it's my ram that is the problem ? If so I will just order ram right now but I need to be sure, I've also been told it could be a memory chip or something ... or my motherboard... or my cpu yet nobody can give me a clear answer ... haha

Edit: Could you tell me if I need to take notes of the errors number and stuff in Memtest86+ ? I know for sure it found 2 errors yesterday after 2 pass.

GhislainG · Jan 18, 2015

Keep only one memory module and run the Prime95 test that causes the system to crash within minutes. If it crashes, then replace the memory module with the other one and repeat the test. Then let us know the results.

It could be the memory, motherboard or CPU, but it's easier to test the memory than the CPU.

Gharvar · Jan 18, 2015

Alright, I'll do that in a bit, I just updated the bios... which failed two days ago somehow, my friend find the voltage on the cpu very low under load from prime95 small ftt... it goes from 1.25 to under 1v

Gharvar · Jan 18, 2015

Crossing my fingers but since the bios update I can run stress test without crashing within a minute... Odd.

GhislainG · Jan 18, 2015

Was the BIOS version older than 1104 that improved system stability?

Gharvar · Jan 18, 2015

Yes, I had the basic one, then tried to update to the newest one but for some reason my computer would not boot at all, then I tried applying other previous bios but only 0609 or something worked, but now somehow the latest one is working which is great, I'll post again tomorrow, to tell if everything is fine or if I got another bsod.

Gharvar · Jan 19, 2015

Well, it still has not crashed, I ran Prime95 for 8 hours during the night and no crash or errors.

GhislainG · Jan 19, 2015

That's long enough to prove it's stable.

Gharvar · Jan 19, 2015

Especially considering it would crash within a minute on Prime95 blend test, so if you want just reply to this with the solution and I'll mark it as the answer and hopefully it will help someone else!

GhislainG · Jan 19, 2015

A BIOS update normally is not suggested by motherboard manufacturers, but they also mention that it should be done if it resolves an issue. It probably would have helped if the original post mentioned the BIOS update issues you ran into.

Gharvar · Jan 19, 2015

Well, I mean, as I said, I don't know tons about computers when it get that technical, I was acting upon my friend suggestions and the first time I tried to update the bios it went very wrong, so he told me, that I should probably not try that again but I did and it paid off... Thanks a lot for your help even though, I messed up by forgetting to mention that detail but I had the bsod before trying to update the bios.

BSOD problem seems to be caused by hal.dll

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