Windows 8 Mouse Driver

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Nick Singh

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Aug 19, 2014
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Hi. Recently I had problems with my laptop's hard drive so I had it changed. I got it back and it was reset to factory settings, which I didn't have a problem with, but after I finished setting it up, I noticed I was unable to scroll up/down. The mouse works fine. I checked Device Manager and I noticed it just said PS/2 Compatible Mouse. I downloaded the mouse drivers from the manufacture's website (Gateway). They provide both an Elan and Synaptic's driver. Before I had my laptop reset, it had used Synaptic.
- Installed the Synaptic driver, still wouldn't let me scroll
- Checked Settings/Properties under Synaptic; no scrolling options
- Uninstalled Synaptic and re-installed newer version from it's actual site
- Same problem
- Installed the Elan driver from Gateway, finally able to scroll but it's not inverted like how it was before. Most of the one/two finger gestures don't work.
The laptop is a Gateway NV52L23U and isn't under warranty anymore.
I know I can live without having the mouse gestures or having the inverted scrolling, but I'd like to find out the problem. Please and Thanks
 
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tambeshakunt

tambeshakunt

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Jun 5, 2013
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You shouldn't ever need to download mouse drivers unless you have a specialised gaming mouse.


After getting a new drive I always recommend a clean Windows installation to make sure everything runs smooth. Currently you are probably experiencing corrupt drivers and/or windows image.
 
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Nick Singh

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Aug 19, 2014
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So should I do the " Remove everything and Reinstall Windows" that's built in Windows 8?
 
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tambeshakunt

tambeshakunt

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Jun 5, 2013
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You can do. Just make sure to backup all your data before as you will loose everything off the PC.

If you can though, I would do a manual clean install by installing from a disk or USB drive and then wiping the old Windows installation and reinstalling onto the drive.
 
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Nick Singh

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Aug 19, 2014
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I tried doing the Windows 8 Feature, but I get an error saying "Insert Media Some files are missing. Your Windows installation or recovery media will provide these files."
I don't have a disk or a USB drive that has the Windows installation. What should I do next?

Edit: So I found out how to create an installation media on a USB Drive. Currently updating to Windows 8.1 to create the installation media. As soon as I update, I'll start creating the file.
 
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Lumia925

Lumia925

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Oct 16, 2014
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I think OP is talking about the laptop's touchpad, not a mouse.
The touchpad DOES need a driver software to make advanced features like pinch-to-zoom and two-finger scrolling, i have two laptops and these features are disabled in both unless i install the Synaptics driver.
 
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Nick Singh

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Aug 19, 2014
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Yeah sorry I didn't make it known. I have an Acer laptop as well and works perfect with it's Synaptics Driver. With the Elan driver, I didn't have all the advanced features that I did have with Synaptics. I can't get support from the Gateway because it seems they only provide support for laptops that are still under warranty.
 
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Lumia925

Lumia925

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Oct 16, 2014
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If it's a Synaptics touchpad, you should install the Synaptics driver.
Uninstall the Elan driver and install the latest Synaptics driver again, we'll need to figure out a way to get it working, using the driver of another hardware is hardly a solution, it's a workaround.
Once you install the Synaptics driver, don't you get this
Capture.jpg
 
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Nick Singh

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This is the settings while using the latest driver. http://imgur.com/UhRuABy
 
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