500GB Seagate External Hard Drive only Shows 298GB

Toggle sidebar Toggle sidebar
R

riverscandie

Reputable
Jan 20, 2015
2
0
4,510
Hello,

I have a 500GB external hard drive but it only shows 298 GB capacity in My Computer and in Disk Management. I used SeaTools and got this hard drive information.

Serial Number: 2HC015KJ
Firmware Revision: 01.01A02
Max LBA: 625142448
Host Protected Area features: Not Supported
Mandatory Power Management: Not Supported
Security Mode: Not Supported
SMART: Not Supported
48-bit Address feature set supported: False
SET MAX security extension: Not Supported
Advanced Power Management: Not Supported
SMART self-test supported: False
SMART error logging supported: False
Drive Temperature(C/F): 0/32
Power-On Hours: 0
Cache Size: --
General Purpose Logging Supported: False
Security Status: 0h

What is wrong with it and how can I fix this?

Thank you.
 
Sort by date Sort by votes
Boogieman_WD

Boogieman_WD

Judicious
Jul 31, 2014
6,050
2
35,960
Hey riverscandie. Is the drive manufactured by Seagate? Because if it's not I'd recommend that you use the manufacturer's diagnostic tool, to see if it will show at least the SMART status. I'd also recommend that you try the drive with a different computer and USB cable as well (not longer than 12") to see if the same thing happens.

Hope that helps.
Boogieman_WD
 
Upvote 0 Downvote
R

riverscandie

Reputable
Jan 20, 2015
2
0
4,510


SMART: Not Supported
SMART self-test supported: False
SMART error logging supported: False

And yes, the external hard drive I have is of Seagate. Does it help if I say that my C: plus its partition also equates to 298 gb?

Thank you for replying.
 
Upvote 0 Downvote
Boogieman_WD

Boogieman_WD

Judicious
Jul 31, 2014
6,050
2
35,960
That's a bit strange. Try it with a different device or computer if you have that option to see if the same thing happens and test it again. If it doesn't show anything, I'd recommend that you try a third party HDD diagnostic tool to see if you get any results this way. Hopefully it clears things out a bit.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom