my one tb wd passport external HDD is nt working it shows in device manager, bios, it says device is working properly

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knilesh

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Jan 20, 2015
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my hdd is not showing in computer device list..but its shows in bios nd device manager nd it say device is working
properly. I tried using my hdd on other pc but it still the same.some times a drive appears but it won't work. my hdd is still in warranty.
 
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D_Know_WD

D_Know_WD

Judicious
Jul 30, 2014
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Hi there knilesh,

You should go to Disk Management and see whether the drive has healthy partitions and file system. If not, you may need to use some data recovery software.
Also, you can test the drive with WD's DLG tool. If the drive fails one of the tests(extended and/or short one), you can contact WD's Support either by phone or by e-mail and eventually RMA the drive.

WD's DLG tool: http://products.wdc.com/support/kb.ashx?id=8CIgdK
WD's Support: http://products.wdc.com/support/kb.ashx?id=PumJqo

Cheers,
D_Know_WD
 
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