System randomly rebooting when under load

Ye7i

Reputable
Jan 22, 2015
13
0
4,510
Hi all,

About two weeks ago I upgraded my GPU from an Asus GTX550Ti to an MSI Radeon R9 290 Gaming 4G.

Since then I've been having random system reboots when gaming or doing other menial tasks. These reboots happen at seemingly any time the system's power consumption goes up, though I cannot confirm.
Also, when I power the system down via the Windows "Shut Down" start menu option, the PSU, front LEDs, and mobo stay on despite the system being "off".

Some detail on reboot instances
* Started up GPU stress test software, let it run for 5 minutes or so and all seemed fine. Temps were good, nothing looked weird. I then alt-tabbed into Chrome Canary and opened a new tab, which immediately caused a system reboot.
* Started up Diablo 3, played in a party of four, ran fine for an hour or so, then system rebooted when there was suddenly a lot of on-screen activity
* Started PC, system idle with Chrome Canary open along with other hardware monitoring software, system just rebooted randomly

Looking at this, would it be at all possible that Chrome Canary is causing a system reboot? I know that Chrome is heavy on memory and Canary is an unstable build, though I don't see it causing system reboots. I've never had such issues with it before.

I've taken the following steps to solve the issue:

* Swapped out old 600W PSU for a GIGABYTE ODIN GE-S800A-D1 800W (second hand from work)
* Reseated CPU, applied new thermal paste, reseated CPU cooler ( cooler is aftermarket cooler )
* Checked all mobo and GPU connections countless times
* Removed all overclocking in the BIOS
* I had to update the mobo BIOS for it to work with the card
* Removed each stick of memory individually and re-tested system
* Tried running the GPU from a separate 600W Power Supply
* Only tried once, have since stayed with the Odin
* Reseated mobo in chassis


System information:

Operating System

* Windows 8.1
* Do have other OSes installed on Hard Drive, use GRUB as bootloader

CPU

* Intel Core i5 2500k
* Runs at ~40C idle
* Runs at ~60C under normal load
* Runs at ~70C under heavy load
* Turbo Mode is enabled, set to 3700MHz in BIOS

Mobo

* Asus P8Z68-M PRO
* Runs at ~40C idle
* Runs at ~50C under load

GPU

* MSI Radeon R9 290 Gaming 4G
* Second hand, previous owner used it only for gaming, reports no issues or such system reboots while he owned it. Previous owner is trustworthy
* Runs at ~75C under normal load
* Runs at ~90C under heavy load

PSU

* GIGABYTE ODIN GE-S800A-D1 800W
* Second hand, was used at work, bit dusty when I got it, still had cable ties so I assume it wasn't used much
* Sometimes runs quite hot though not normally
* Both red PCIE chords being used
* 8-pin on GPU
* 6-pin on GPU
* One chord goes to mobo power
* One chord goes to mobo 8-pin
* One chord powers 3x hard drives
* 2x 500GB Seagate
* 1x 80GB Seagate

Memory

* 1x Kingston HyperX 4GB
* 2x 2GB Corsair ( I think ) MX something something

Any help or insights would be very much appreciated.
 
Solution


Then it has to be the PSU...watt and actual output are two totally diffent things. I had a cheap 720W PSU which kept making my computer crash but putting a 500W one in fixed it even though it had less amps on the 12V rail. Weird isn't it?
Use this link to find how many watts you need: http://www.extreme.outervision.com/psucalculatorlite.jsp
Fix this problem as soon as possible because these random shutdowns can...

theunliked

Reputable
Dec 3, 2014
1,394
2
5,660


Try putting your old GPU back in. And see if it still happens.
 

Ye7i

Reputable
Jan 22, 2015
13
0
4,510


Thank you. I'll try that. For now, assuming that it still reboots, might you have any other ideas?
 

Ye7i

Reputable
Jan 22, 2015
13
0
4,510


Thank you. I've checked the readings in OpenHardwareMonitor, which didn't look out of order or strange at all. I'll give it a shot in AI Suite.
 

theunliked

Reputable
Dec 3, 2014
1,394
2
5,660


I have a feeling that the flashed BIOS might be a suspect. I flashed the BIOS on my old computer and it didn't work out. So I'm a little paranoid about flashing BIOS' lol.
Also, when you say reboot do you mean the reboot you get when pressing the reset button or the normal reboot?
 

Ye7i

Reputable
Jan 22, 2015
13
0
4,510


Aye, that's the first time I've ever done that. I wouldn't have if the GPU worked fine without it :(. I'm looking to get a new mobo, though no use spending a lot of money if I have one that works fine. The system pretty much just goes straight to a black screen and starts back up again with no warning. No blue screen or information on the screen - it's as if you turned the wall plug off.
 

theunliked

Reputable
Dec 3, 2014
1,394
2
5,660


That's what I thought. I had the problem before but I fixed it by swapping out my PSU with a newer one :). Your one looks fine to me. You did everything I would have done except what I said on the first post
 

Ye7i

Reputable
Jan 22, 2015
13
0
4,510


Okay, thank you :). I've been meaning to get a new PSU anyway, so when I do so I'll reply on this thread with an update.
 

Ye7i

Reputable
Jan 22, 2015
13
0
4,510
An update:

System reboots when GPU is under high loads. Problem persists with two power supplies. Could this be the motherboard's fault, then? Seems to be the only constant along with the GPU.
 

theunliked

Reputable
Dec 3, 2014
1,394
2
5,660


Ok, open up your computer case and check how many amps are coming out of your PSU on the 12v rails. It should say on the sticker.
 

Ye7i

Reputable
Jan 22, 2015
13
0
4,510


Okay, I've done that. I grabbed a multimeter as well and measured a reasonably steady 12V from the 12v rails. PSU says 18A for the 12V rails.

 

Ye7i

Reputable
Jan 22, 2015
13
0
4,510


Okay, I'll do this and reply once I have.
 

Ye7i

Reputable
Jan 22, 2015
13
0
4,510

Ye7i

Reputable
Jan 22, 2015
13
0
4,510
HWInfo with R9 290 running FurMark:

The first 100% load is FurMark at 1440x900 with 8xAA. I then turn it off (where the load drops) and start FurMark at 1280x720 with no AA, then the load spikes and system immediately crashes (end of log). It only seems to crash when I run FurMark without AA and at resolutions different to my monitor for some reason.

https://docs.google.com/spreadsheets/d/1OOYOVdND28BFrV8NhNUvnKvApBHEmGaAl4VTrAvjRf0/edit?usp=sharing

More observations, which I have experienced with two different PSUs:

Limiting the GPU's power draw by -30% in Catalyst prevents a system crash in FurMark right up until the point I start doing things with the CPU. As soon as I open up an application and cause more power draw on the system, the computer black screens and reboots.

I am now running the system with the GPU limited to -50% power draw, and everything is stable. I am able to run multiple games/applications and not experience any such black screens or reboots.

Due to the fact that I've had the same problem with multiple PSUs, and that I experience the problem where the system stays "on" after shutting it down with multiple GPUs, is it safe to say that the motherboard is the culprit? It may be that the motherboard is not able to distribute the power required under system load properly.
 

Ye7i

Reputable
Jan 22, 2015
13
0
4,510


No, I wasn't having these problems before I swapped out the GPU. I figured at first that the old 600W PSU was the issue, so I replaced with 800W and no change. If I swap old GPU in, the system is stable.
 

theunliked

Reputable
Dec 3, 2014
1,394
2
5,660


Then it has to be the PSU...watt and actual output are two totally diffent things. I had a cheap 720W PSU which kept making my computer crash but putting a 500W one in fixed it even though it had less amps on the 12V rail. Weird isn't it?
Use this link to find how many watts you need: http://www.extreme.outervision.com/psucalculatorlite.jsp
Fix this problem as soon as possible because these random shutdowns can break your other parts.
 
Solution

Ye7i

Reputable
Jan 22, 2015
13
0
4,510


Thank you. I'll look into replacing the replacement and see how that goes :p. I will update you once I have done that. Do you think that it could be that the motherboard is unable to deliver the power the system needs?
 

theunliked

Reputable
Dec 3, 2014
1,394
2
5,660


While that isn't impossible, it would be really rare. I've only seen this happen once on a computer with lots of usbs in it and the motherboard was unable to provide enough power to the 5V rails.
 

Ye7i

Reputable
Jan 22, 2015
13
0
4,510
The PSU was the problem. I swapped the 800W Odin out for a Corsair RM750 and I've yet to encounter such a crash. Thank you all very much for your help and patience!