GTX 980 Woes: Please help, have been at this for days, cannot get it to run games

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ComradeLucifer

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Jun 30, 2013
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10,690
Hi Guys,

I'm in need of some serious help with my new GTX 980.

Here are my PC specs first of all:
CPU: Intel I7 3930k OCed @4.4 ghz, 1.32 vcore
GPU: EVGA GTX 980 Superclocked.
Motherboard: Asrock x79 extreme11
Ram: 16 gb @1600mhz
PSU: Corsair 1200ax gold-rated
OS: Windows 7 64-bit home

I think those are the pertinent specs. Now, the problem. The card will not pass either the Metro 2033 Redux benchmark or the Metro Last Light benchmark. During the benchmark, the screen goes black, and I get display driver ___ (have tried several versions) has stopped responding and has recovered. I have tried setting Physx to CPU with same result, it fails both benchmarks. I tried the games, they crash within seconds of actually moving the character.

Previous to this card I had a GTX 690. I swapped the cards out and the 690 runs the benchmarks perfectly with no crashing, so I do not believe it to be a system stability issue.

I have been trying various fixes for days, with no avail. Previous to the superclocked, I had the gigabyte GTX 980, which tech support determined was defective and advised an RMA back to amazon, which i did. I went with the EVGA thinking it would be a better card, but to no avail. Can you guys please help me? I'm at my wits end here, and really am not sure what to do at this point.

Any and all help is appreciated, thank you guys very much for your time.
 
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rpenri

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May 25, 2010
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The fact that the old 690 works but the 980 doesn't suggests that the old drivers may still be in there.

When you have the 980 installed and go to Device Manager does it show that particular card? Sometimes it may say the series instead of the actual card model (600 series instead of GTX 690 for instance). Does it show "unknown" or any yellow exclamation marks? Are you using the newest WHQL drivers or beta versions?

Do this:

1. Uninstall all drivers and other software for the GPU. Get CCLeaner if you have to and check if anything remains afterwards.
2. Reboot
3. Install drivers and watch the install process to see if it completes successfully.
4. Test the card by running Metro.
 
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C

ComradeLucifer

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Jun 30, 2013
129
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10,690
will try, but have a slight update. With newest drivers, can pass the benchmark with advanced physx set to off in the acutual MM last light redux benchmark utility. So it seems as though it may be a physx bug on the 900 series. I do use Display driver uninstaller to completely sweep out any previous remains, and i did this for my 690 previous to installing my 980
 
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ComradeLucifer

Honorable
Jun 30, 2013
129
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10,690
another update for anyone who may be able to help me: MMLL Redux benchmark now runs flawlessly as long as I have "Advanced PhsyX" turned off in the benchmark utility. It passes without advanced physx, fails with Advanced Phsyx. At this point it definitely seems to be some type of Physx bug.
 
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