CORSAIR PSU - Damage Claim! AX1200

rm - ottawa

Distinguished
May 7, 2011
64
0
18,630
Hello everyone,

I am posting this in hopes of gaining some info on how to proceed and what to expect.

I was having multiple issues with my pc, so I had it brought in to my local repair shop. After all diagnostics weer performed, it was reported:

The power supply is defective (CORSAIR AX1200)- Thorough diagnostics on the PSU: The voltages seem fine through PSU testing device, but the manual tests that were conducted showed the PSU to be the cause of all other hardware issues. The problems are as follows
- freezes at bios
- pc restarts on its own
- functions properly without issues with another power supply
- due to bad psu the other components listed below were affected

Mobo: Asrock Z68 Extreme7 Gen3
Motherboard is partially defective (SATA3 controller & network Port (bottom) )

GPUS: Nvidia GTX580 3GB SLI
1 GPU is okay, the second is DEFECTIVE

Sound: Asus Xonar Phoebus
DEFECTIVE

HDD: Seagate 3TB x Qty 2
BOTH DEFECTIVE


As you can see, this is quite a lot of damage.
I bought the parts late 2011,with exception of the sound card and Hard drives, which were bought later (hard drives 2012, have to verify on sound card)
The power supply should be fine to replace under its 7 year warranty.

My question is: hat can I expect from Corsair in replacing my motherboard, GPU, sound card and two 3TB hard drives? Am I going to get screwed or will Corsair be compensating me for this havoc.

I am interested in hearing from anyone on how I should go about this, as it would be very expensive to replace if the Corsair damage claims denies me.....


Full build below:
Mobo: Asrock Z68 Extreme7 Gen3
GPUS: Nvidia GTX580 3GB SLI
Sound: Asus Xonar Phoebus
HDD: Seagate 3TB x Qty 2
cpu not affected but i7 2600k
ssd not affected

 
Solution
Your chances are slim at best to get Corsair to cover your damage. First you built the system and Corsair has no way to verify if the other parts were not the cause, if they were handled and installed properly and you do not have any documentation absolutely proving the PSU failed in some way and caused damage to other parts. I am not saying you are incorrect but being correct and proving it for a monetary claim are very different things. What are "he manual tests that were conducted". If you could prove out of spec. ripple, voltage regulation or other parameter then maybe. The PSU would need to be returned to Corsair and they will need to test it to determine if it is defective and if any defects could cause any of your failures. You...

Dogsnake

Distinguished
Your chances are slim at best to get Corsair to cover your damage. First you built the system and Corsair has no way to verify if the other parts were not the cause, if they were handled and installed properly and you do not have any documentation absolutely proving the PSU failed in some way and caused damage to other parts. I am not saying you are incorrect but being correct and proving it for a monetary claim are very different things. What are "he manual tests that were conducted". If you could prove out of spec. ripple, voltage regulation or other parameter then maybe. The PSU would need to be returned to Corsair and they will need to test it to determine if it is defective and if any defects could cause any of your failures. You can send them a detailed report supported by any testing you have had done locally to support your claim. From your description the damage must have been done after 2012 as some the items damaged were not installed till after the system was built and running ok. For a PSU to cause all the damage listed it would need to be in almost complete failure on a basic level. The items damaged are not all fed by the same output sections of the PSU. So the PSU would need to have some fundamental issue. Lastly most local shops do not have the equipment to properly test a PSU. Yours is a 1200 watt unit and to correctly test it, it must be properly loaded to simulate in use conditions. Just testing voltage means nothing. Outputs need to be analyze with an oscilloscope and other calculations made for voltage regulation, efficiency temperature, ripple, voltage spikes, etc. GL
 
Solution