Issue: Low Res Win 7 64 bit start-up to no signal. New build, new video card, tried different drivers.

mikey_fortytwo · Jan 23, 2015

So I recently built a new PC for my gf. Components all work together fine, wired together fine and was able to be built fully funtional with Win 7 64 bit and all drivers needed. But the first video card I put in (a GeForce 760 [N760-2GD5T/OC]) had this issue where the audio and video would lag and sound scratchy and horrifying. So after a few days of searching and tinkering with the card and settings, I RMA'ed it from the manufacturer and received a slightly different card (a GeForce 760 [N760 TF 2GD5/OC]) because they had no more of the first kind. The specs are more or less extremely similar. So I built a fresh install of Win 7 64 bit, installed the corresponding drivers for the motherboard/audio/chipset etc., then installed the most current drivers for the newest card. I also made sure I am using video through the card (Which is through a dvi display monitor). Well after restarting, the win 7 start up comes in at low res and then goes to "no signal" after the loading bar finishes. The desktop start up sound still goes through so everything but the display works. Even the BIOS menu is still low res. If I try through the on-board graphics with it's HD drivers loaded then it seems to work fine.

List of things I have tried that have not worked:
- I have used every single known driver (rolling back even as far as the very first update driver) for the newest card.
- Tried each stick of ram (She got 2 sticks of 4 GB ripjaws ram) in every combination I could on the board.
- Used a different monitor and used both HDMI and DVI off the board to the same effect.
- Went into safemode to uninstall card. Then allowed windows to select the drivers automatically and then restarted to same effect.
- Repeated safemode uninstall and then allowed the GeForce experience app to find the best drivers it could for the card, restarted to the same low res start up and no signal.
- Disabled the on-board graphics and allowed only the card's graphics to be used, restarted to the same problem.
- Unscrewed the motherboard from its base slightly in case any contacts were being interfered with, still nothing.
- I have even went out and bought a very similar card from best buy (an EVGA - GeForce GTX 750 Ti 2GB GDDR5 PCI Express 3.0) just to throw in and see if maybe the newest card had some issue, only to load it on another fresh install and have the SAME low res start issue with the other card.

Any help or suggestions would be very graciously appreciated. Thanks!

UPDATE: I have tried updating my bios to the latest version and still the problem persists. I am really stumped. I do not want to flash the bios battery because I don't think that is the issue and I do not want to run the risk of voiding the warranty. My only real idea left is to RMA the motherboard.

Specs for the PC:

ASUS Z97-a motherboard
GeForce 760 [N760 TF 2GD5/OC] graphics card
Intel core i7 processor
2 sticks of 4GB RipJaws RAM
1TB SeaGate HDD
EVGA Supernova 750 G2 (80+ Gold) Power Supply

hedwar2011 · Jan 23, 2015

Something to consider is the possibility of the power supply rails that are providing juice the card not pushing enough. What type/make/model of PSU is being used in the computer? Depending on the make/model of it, there may be more than one 12v rail that you can attach to the standalone card in regards to testing for that problem.

Also, I would strongly recommend not flashing the BIOS just yet. Something to consider is if you flash it and it results in a bad flash, most manufacturers do not warrant it at that point.

Having the same issue with different cards entirely really starts to signal either not enough power or possibly too much power (yes it can happen) is being fed into the card.

mikey_fortytwo · Jan 23, 2015

hedwar2011 :

I forgot to post the specs of the PSU, silly me. It's an EVGA Supernova 750 G2 (Gold) so I wouldn't doubt it if it was putting out too much. But the thing is with the very first card (the one I RMA'ed for the one I'm trying to work with now) worked fine with the PSU, besides the issue with the video and audio (which only happened sparingly). Both the first card and the card I'm trying now both need one 8-pin VGA adapter ALONG with a 6-pin VGA power adapter with it. And if I don't have both pin adapters in then I get a message saying to do so when trying to boot up. Something along the lines of "make sure to have the full line of power plugged into the graphics card from the power supply, then restart". Any suggestions on what to do now?

EDIT: I also forgot to mention that the card I recently just picked up and bought from the store (I returned it because it had the same issue) only needed one 6-pin power adapter for the card and it had the same problems as the ones I had been using which need a lot more power.

hedwar2011 · Jan 25, 2015

mikey_fortytwo :

hedwar2011 :

I forgot to post the specs of the PSU, silly me. It's an EVGA Supernova 750 G2 (Gold) so I wouldn't doubt it if it was putting out too much. But the thing is with the very first card (the one I RMA'ed for the one I'm trying to work with now) worked fine with the PSU, besides the issue with the video and audio (which only happened sparingly). Both the first card and the card I'm trying now both need one 8-pin VGA adapter ALONG with a 6-pin VGA power adapter with it. And if I don't have both pin adapters in then I get a message saying to do so when trying to boot up. Something along the lines of "make sure to have the full line of power plugged into the graphics card from the power supply, then restart". Any suggestions on what to do now?

EDIT: I also forgot to mention that the card I recently just picked up and bought from the store (I returned it because it had the same issue) only needed one 6-pin power adapter for the card and it had the same problems as the ones I had been using which need a lot more power.

Most newer graphics cards require some sort of power whether it be via 4 or 6 pin rails from the PSU itself so that part is normal.

I know you mentioned you let the GeForce utility identify the best drivers, but my curiosity is getting the best of me.
What drivers have you tried? Just the manufacturers' drivers on the CD and then the GeForce located ones?

mikey_fortytwo · Jan 27, 2015

hedwar2011 :

I have tried the manufacturer's drivers, the entire list of drivers for the specific card rolling all the way back to the beta (without actually using the beta driver), I have let the GeForce Experience app find the best drivers on its own, and I also allowed windows to just find what it thought was best. Every single time, the same start up issue.

EDIT: Just as a reminder, I have also tried with a completely different but similar spec'd video card that needed less power. Again, after installing its drivers, even the various ones for it, it had the same issues. Thus why I think it may be a problem with the motherboard.

hedwar2011 · Feb 3, 2015

I would do as you mentioned and go ahead and get an RMA for the board itself. If the issue persists after the RMA, let us know and we can start looking at other concerns.

mikey_fortytwo · Mar 29, 2015

Okay, SOLUTION time. So the problem was MUCH more simpler than I made it out to be. Apparently when my gf's sister was putting together the parts list for her, she got a motherboard and graphics with a different type of memory. So bingo, just need a card with the right type of memory.

Edit: I don't know how to make this the solution so I'm making the previous comment the solution to make sure everyone knows it's solved.

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Issue: Low Res Win 7 64 bit start-up to no signal. New build, new video card, tried different drivers.

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