Hello everyone, first of all I have very little to no technical knowledge so please forgive me for using potentially wrong terminology. My problem started when I bought this new laptop which has Geforce 840m as the graphics card. I have been getting a frustrating black screen problem recently. What happens is, for instance when I'm running a game, the screen suddenly goes black but everything else seems to be working. I did some research and downloaded Techpowerup GPU-Z to monitor the GPU. And I went through the logs after the "crash" and what I saw was this:
Date , GPU Core Clock [MHz] , GPU Memory Clock [MHz] , GPU Temperature [°C] , GPU Power [W] , GPU Load [%] , Memory Usage (Dedicated) [MB] , Memory Usage (Dynamic) [MB] ,
2015-01-23 22:04:25 , 1050.0 , 800.0 , 55.0 , 0.3 , 1 , 0 , 129 ,
2015-01-23 22:04:26 , 12750.0 , 800.0 , 45.0 , 0.2 , 1 , 0 , 133 ,
2015-01-23 22:04:34 , 400.0 , 800.0 , 44.0 , 32764.3 , 0 , 0 , 133 ,
2015-01-23 22:04:35 , 1050.0 , 800.0 , 51.0 , 0.1 , 0 , 0 , 134 ,
2015-01-23 22:04:36 , 1100.0 , 800.0 , 44.0 , 0.1 , 1 , 0 , 144 ,
Sorry for the messy copy&paste, but my point is that GPU power momentarily rises to unnaturally high levels and causes the GPU to shut itself down I guess. What could this mean? I checked the other black screen threads but they mostly revolve around temperature and overheating, mine seems to have a power problem rather than overheating as the temperature stays fine.
I would appreciate any help possible. It's been only two months since I bought this thing and I don't want to lose 20-30 days with the tech guys if it's possible to find a fix around here. Thanks in advance!
Date , GPU Core Clock [MHz] , GPU Memory Clock [MHz] , GPU Temperature [°C] , GPU Power [W] , GPU Load [%] , Memory Usage (Dedicated) [MB] , Memory Usage (Dynamic) [MB] ,
2015-01-23 22:04:25 , 1050.0 , 800.0 , 55.0 , 0.3 , 1 , 0 , 129 ,
2015-01-23 22:04:26 , 12750.0 , 800.0 , 45.0 , 0.2 , 1 , 0 , 133 ,
2015-01-23 22:04:34 , 400.0 , 800.0 , 44.0 , 32764.3 , 0 , 0 , 133 ,
2015-01-23 22:04:35 , 1050.0 , 800.0 , 51.0 , 0.1 , 0 , 0 , 134 ,
2015-01-23 22:04:36 , 1100.0 , 800.0 , 44.0 , 0.1 , 1 , 0 , 144 ,
Sorry for the messy copy&paste, but my point is that GPU power momentarily rises to unnaturally high levels and causes the GPU to shut itself down I guess. What could this mean? I checked the other black screen threads but they mostly revolve around temperature and overheating, mine seems to have a power problem rather than overheating as the temperature stays fine.
I would appreciate any help possible. It's been only two months since I bought this thing and I don't want to lose 20-30 days with the tech guys if it's possible to find a fix around here. Thanks in advance!
Facebook
Twitter
Instagram