Realtek Audio Error after MASSIVE virus removal

armyvet

Reputable
Jan 26, 2015
1
0
4,510
Hello everyone,

My 9yr old daughter has used this computer for quite a while for her games which, in turn, downloaded a TON of crap on here. Everything (sound, video, various other core drivers, etc)was working fine (except for pop-ups, running slow, etc due to virus' and malware). I ran multiple scans recently and removed all of the bad stuff. Now my sound doesn't work. Don't know if the virus scans removed a .dll is wasn't supposed to or what, but I've tried about everything I can think of to no avail. Here's some info to mull over (ha!):

--Computer is an older emachine model ET1641 with an integrated Realtek sound card.
--Running Windows 7 Ultimate SP1 32 bit
--When you click on the volume icon next to the clock in the taskbar, it automatically launches the troubleshooter.
--In the control panel, it shows I have no audio device installed.
--In the device manager, it shows yellow triangles on a series of audio related devices under the sound, video, and game controllers title.
--I have downloaded the respective drivers/codecs directly from Realtek's website, but when I run the install wizard, it gives me a "No driver supported in this package" error.
--I have searched all .dll files in the Sys32 folder and see nothing related to audio at all
--I have tried installing all of this and troubleshooting in standard and safe mode with no luck.

Sorry this post is so long, but I am stumped!! Thanks in advance for any help!!!
 
Solution
I would vote for the new install. I used to reload Windows annually and got away from it. Recently, I ended up reinstalling Windows, and was quite pleased at how fast the new install was, and the lack of constant error messages.

aar_yong

Reputable
Jan 27, 2015
3
0
4,510
You might want to try the following steps, i think your windows installation might have some files messed up by the virus. you can try a repair of the windows files by doing the following:

1) Open command prompt (CMD) in administrator mode (you can search in the windows taskbar, cmd, then right click and 'run as administrator')
2) When command prompt opens, type: SFC /Scannow
3) Press enter, wait and let the windows SFC Check the windows installation. It will repair/replace any damaged files.
(You might need a windows 7 iso CD if many files are corrupted, but i never had to use this so far)
4) WHen it tells you it is complete (and if it repaired some files), good, restart the pc, then run windows update, then try installing drivers again

IMO though, if this computer is used for really confidential purposes (e.g. banking), i suggest a clean re-install/reformat too. Better to be safe than having to worry about some hidden virus lurking somewhere in the drive :)

Cheers!