Newly built computer freezes at random time, mouse and keyboard too.

Toggle sidebar Toggle sidebar
Y

yoghurt131

Reputable
Dec 29, 2014
16
0
4,510
I got a newly built computer, I already had to RMA My videocard beacuse it was faulty. Now I have some problems again. The computer freezes with no error message, or BSOD. I have to restart it every time to make it work. The keyboard, the mouse, and the audio played at the moment of the crash freezes, (sometimes there is no audio playing and still crashes, so it's not the integrated audio card)

I already tried reinstalling all the neccesary drivers, even windows itself. (Tried with Windows 7 64Bit, and Windows 8.1 64Bit.-(currently on it))

Also, in the event manager, there is a bunch of error messages regarding to Windows couldn't load registry files.

Can somebody help me what is causing these freezings?

My computer:
Gigabyte 970A-DS3P MOBO
AMD FX 6300 CPU
FSP Hexa+ 500W PSU
Western Digital 1TB EZEX 64mb HDD
Gigabyte R7 260X OC edition 2GB GPU
2xKingston HyperX Savage 4GB 1866MhZ CL9 RAM
 
Sort by date Sort by votes
smorizio

smorizio

Titan
Jan 22, 2010
30,984
9
125,315
make sure on the mb the mb has the newest bios file. in the bios see if xmp or amd version of it on for the over clocked ram. if it on and the pc locks up. then take 1/2 ram out and run from a boot disk or usb stick memtest86 see if one of the ram sticks is bad. the last faulty part could be bad power. try using as test power supply and see if the errors stop.
 
Upvote 0 Downvote
Y

yoghurt131

Reputable
Dec 29, 2014
16
0
4,510
I forgot to mention that I already tested the RAM-s run memtest86 overnigth with the first stick, and next day the other stick, and no errors were found.
The RAM-s are on XMP profile 1, the 1866mhz clocked one.

And by the way, while the computer is under load by a game, or other higher demanding program, the computer won't freeze. Only in windows, browsing the internet, or just randomly crashes while looking at the desktop with no other program running in the background.
 
Upvote 0 Downvote
J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
-go to BIOS reset it to defaults and reconfigure or update the BIOS if not current.
-Make sure you do not overclock any motherboard bus or the CPU
-turn off overclocking to the GPU
- go to control panel device manager, find the GPU high def audio and disable it if you don't have speakers in your monitor being fed by the video cable (HDMI)

- if you have to, underclock your GPU memory by 100 MHz

not being able to load registry files might indicate problems with the drive or the drive controller.
You might want to check the cables, and change the port that your OS drive is located on. You might want to update the motherboard chipset drivers for the SATA ports.
(most of the time you would get a bugcheck indicating a kernel in page error)
if your BIOS has a setting for hot swapping on its SATA ports you might want to enable it.
(bad cable connections can make and break the sata connections several times a second, not long enough for a timeout and bugcheck but long enought to cause very long delays (2 or 3 mins))


 
Upvote 0 Downvote
Y

yoghurt131

Reputable
Dec 29, 2014
16
0
4,510
Everything resetted in the bios, still got the freezes, reflashed the most recent BIOS update, still freezes, Nothing was overclocked.

I'm not using HDMI cable at all, and couldn't find any GPU related High Def audio enabled.
I also tried to downlclock the memory by 500mhz, and the core by 100mhz.

Checked the sata cable, I even replaced it with a new one. And I couldn't find the Hotswap option in the BIOS.

The computer still has this freeze, and it could last forever, atleast I checked for 10 minutes if it gets stable again.
Could it be a bad PSU or a Motherboard problem? If it is, how can I be sure wich one of them is the failing component, cause I have limited money to buy another one.
 
Upvote 0 Downvote
smorizio

smorizio

Titan
Jan 22, 2010
30,984
9
125,315
last two failure points are a power supply that noisy (rippling out) or is out of atx spec. or there a bad vrm on the mb.
if you have a friend that has a digital volt meter with the rig running check the votlages at 24 pin atx cable. black wires are ground. color wired are hot. or use mb heath screen and 3 party software read the 12/3/3/5v lines make sure there holding under load. the vrm there no way without right bench test hardware to test them....it comes down to sending the mb back for replacement.
 
Upvote 0 Downvote
Y

yoghurt131

Reputable
Dec 29, 2014
16
0
4,510
Checked the voltages under load, they were okay, but sometimes the 12v dropped to 8v, also checked the computer with a different PSU, freezes still occured. In addition to these problems, new ones appeared. The computer forgets stuff, example: my passwords, default browser, and other defaulted programs. Also I couldn't acces the windows store, the PC Settings, and some other tiles untill I ran this command "powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xm­l"
 
Upvote 0 Downvote
S

sajitha wewegama

Distinguished
May 6, 2014
92
0
18,640
Yoghurt don't worry I know its frustrating, I've had the same problem for over 2 years now and recently got it fixed.
Believe it or not your wireless adapter may be to blame for the random hangs, in fact in 99% sure that's the issue as it was with mine and everything's working now since I got a wireless card that is compatible with windows 8.1.
:) best of luck mate, be sure to tell us if this helps.
 
Upvote 0 Downvote
J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
a system freeze that does not bugcheck will most likely be deadlocked in a graphics driver.

I would google on how to force a memory dump from a keyboard, set the memory dump to do a full memory dump rather than a minidump. Then run verifier.exe and set some debug flags
http://www.sevenforums.com/crash-lockup-debug-how/65331-using-driver-verifier-identify-issues-drivers.html

then reboot and wait for the system to hang again. When it does hit the keys to force a memory dump and copy the very large memory dump to a cloud server and give it public access. With luck, the verifier.exe will mark and bugcheck on a bad driver.
if not then I can take a quick look with the windows debugger.

just make sure that your not overclocking you system bus (it should be set to 100MHz in BIOS) Some systems BIOS will overclock the bus to 103MHz and this tends to hang any overclocked graphics card.

most of the time bad voltages result in actual crashes because it leads to invalid readings of memory values.
whereas an overclocked bus results in a card missing a signal because the cards electronics minimum setup and hold time are violated. Or the overclocked card hits timing related synchronization bug between various threads used in its driver. (it is why I suggested that you disable the high def audio support for your video card)
 
Upvote 0 Downvote
Y

yoghurt131

Reputable
Dec 29, 2014
16
0
4,510
Tried to upload the file, but It's too large for me to upload it, it would took me weeks, and my computer freezes every day...
And I have no local friends to give the file to upload.
 
Upvote 0 Downvote
Y

yoghurt131

Reputable
Dec 29, 2014
16
0
4,510
Tried some settings in the bios, loaded the defaults, then restarted, and there were no freezes, BUT if I changed some of the settings and then restarted, the freezes were there again. And I tried to reset those settings without hitting the load defaults button, freezes were still there.

Things I tried to switch off and on if it makes a difference:
All the power saving features of the processor
HPET
HPC mode

With HPC mode on, windows couldn't even load, instant freeze.
HPET gives me more time before a freeze. If switched on, it takes hours to get a freeze, without it, 10 or 20 minutes.

Also tried to RMA the PSU and the MOBO they said nothing is wrong with them, something else is causing this.

But I'm certain now that one of them is the culprit.

My motherboard is a 4+1 powerphase design, with a bad VRM cooler, I heard that FX processor are not so good with a 4+1 power phase design. And my PSU is not a cheap one, tested the voltages and were okay.
 
Upvote 0 Downvote
Y

yoghurt131

Reputable
Dec 29, 2014
16
0
4,510
I had so many of my time put into that issue, my only solution was to sell my GPU and buy a new one. Currently I'm running without problems with an R7 370. And I still think the 260x line is shit. On the other hand, maybe It was really the PSU-s fault, and it didn't liked that gpu.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom