White horizontal thin lines on the screen. ASUS N61Jq

jano2khoury · Jan 30, 2015

Hi,

It's my first post here

a month ago i started having white thin horizontal lines on the screen regardless what i'm doing; playing a game or surfing the net.
I don't remember i did something or installed specific program that caused the problem.
also it appears a notification that says: your graphic card stopped working and has recovered.

I have ASUS N61Jq with ATI MOBILITY RADEON HD 5730 1GB. I installed Windows 8.1 about 4 months ago.

I tried to download the latest update for the driver (from the amd website) but it didn't worked (or it didn't update correctly!).
I also tried to update the AMD driver from windows update but the same as above.
yesterday i uninstalled the driver so the laptop became without a driver, the lines disappeared, but the items on the desktop got bigger and the resolution of course decreased.
Then i reinstalled the driver which was in the computer i think and the lines appeared again.
The problem is really annoying and the whole computer seems to be slowed down.
I can post some photos from the desktop for you if needed.

GHzPC · Jan 30, 2015

jano2khoury :

No quick and easy answer here. You still need to determine with certainty whether or not the problem is hardware or software related. It's not likely that it's the screen because the lines went away when the driver was uninstalled. However it could be the graphics card or the driver. Notebooks are notorious for having problems when installing operating systems and drivers other than the ones they were shipped with.

So the first thing I'd do is revert back to Windows 7. Unless you have a touch screen, Windows 8 is a pretty much pointless upgrade, and not to get sidetracked, but unless you have a small screen portable device, touch screens are also nearly pointless. A standard mouse moves things around a laptop or desktop sized screen far more efficiently.

Another thing you might want to try is downloading a copy of Linux that you can burn and then run directly from a DVD, which will boot your system up into Linux without installing it on your drive. Then see how the various resolutions are handled.

Lastly, you could try upgrading everything else including the system BIOS from the ASUS website.

NOTE: Backup all important files to an external device before attempting any of these diagnostics/fixes

To download Linux Mint first download the Installation PDF: http://www.linuxmint.com/documentation/user-guide/Cinnamon/english_17.1.pdf
To download the Linux Mint OS: http://www.linuxmint.com/download.php
GPU Utility: http://www.techpowerup.com/gpuz/

jano2khoury · Jan 30, 2015

GHzPC :

jano2khoury :

No quick and easy answer here. You still need to determine with certainty whether or not the problem is hardware or software related. It's not likely that it's the screen because the lines went away when the driver was uninstalled. However it could be the graphics card or the driver. Notebooks are notorious for having problems when installing operating systems and drivers other than the ones they were shipped with.

So the first thing I'd do is revert back to Windows 7. Unless you have a touch screen, Windows 8 is a pretty much pointless upgrade, and not to get sidetracked, but unless you have a small screen portable device, touch screens are also nearly pointless. A standard mouse moves things around a laptop or desktop sized screen far more efficiently.

Another thing you might want to try is downloading a copy of Linux that you can burn and then run directly from a DVD, which will boot your system up into Linux without installing it on your drive. Then see how the various resolutions are handled.

Lastly, you could try upgrading everything else including the system BIOS from the ASUS website.

NOTE: Backup all important files to an external device before attempting any of these diagnostics/fixes

To download Linux Mint first download the Installation PDF: http://www.linuxmint.com/documentation/user-guide/Cinnamon/english_17.1.pdf
To download the Linux Mint OS: http://www.linuxmint.com/download.php
GPU Utility: http://www.techpowerup.com/gpuz/

Well but if the problem was from the graphic card, reverting back to Windows 7 will help?!
I chose Win 8 because it's much much faster than Win 7.

GHzPC · Jan 30, 2015

jano2khoury :

Windows 8 seems to start faster, but that's because it's not performing a fresh initialization at each boot. Still, in today's culture of instant gratification, if you're doing a lot of startups and shutdowns in a day, and don't want to drain battery power on suspend mode between uses, saving an extra 30-90 seconds each time can ease the anxiety.

The rest of time there's no appreciable difference in speed between the two systems. In fact, the Metro interface slows users down in desktop situations. All the gestures and dragging ones fingers over the screen may add drama to a sales pitch, but it's far less efficient than moving a mouse a fraction of the distance to accomplish the same task.

Anyway, returning to your display problem, you are correct that if the graphics card is faulty, then the OS won't matter, which is why I suggested loading Linux onto it from a live DVD to run a test at various resolutions. You can do that without overwriting or uninstalling Windows, and if there are no artifacts present when running Linux, then you know it's more to do with the drivers WIn8 is using.

Soldier984 · Feb 12, 2015

Hi there, I have the same problem for years now. Never understood exactly what could be. I run on Windows 7.1, Asus N61JQ, ATI Mobility Radeon HD 5730.

This is what I could gather from the internet:
-> search on google "ASUS N61JQ Laptop Artifacting", there is a video on youtube with information, read the description.

People say it come from a defect drivers, I already install different versions in the past and still the same for me.

What I discover for myself and still works as today, as a temporary solution or permanent if you don't reboot your pc, is:
-> There is a application called "AMD GPU Clock Tool", you can tweak the clocks of your card.
-> What I usually do (every time on each boot) is to take down 50MHz on my memory clock manually (under-clock your card), around 800MHz to something like 750MHz.
It makes the system more stable and I can run my pc for days without boot with no problem what so ever. Recently ran my laptop for more than 20 days without booting with no problem.

It works for me, I hope it works for you.

There are applications that can do this automatically on each boot (like MSI Afterburner) but somehow the clock don't stay fixed for too long, manually is the only option for me like I said above.

The GPU clock don't make any effect. These type of glitches are often seen on a system that runs too hot or to fast for the memories. Data became corrupted while its display on the screen the mess it is inside the memory. But for me it is not the case of to much temperature. I can run games just fine even without tweaking, I just can't open videos or images without crashing my computer.

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White horizontal thin lines on the screen. ASUS N61Jq

jano2khoury

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Soldier984

GHzPC

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jano2khoury

Reputable

GHzPC

Honorable

Soldier984

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