Trying to help my brother troubleshoot his network. His router stopped working. So i advised him to buy Linksys WRT54GL Wireless Broadband Router 802.11b/g up to 54Mbps.
He got it, ran the install disc on his PC and configured the router. Problem is that he gets an error that says hes connected to the network but no internet access.
So i looked through this forum and found other ppl having the issue, i went through all the steps that i could find. Setting his ipv4 to auto on obtain IP address, and DNS, DHCP is enabled. Even had him use google public DNS on his router configuration.
He is direct connected on his PC. His wireless devices run into the same problem though, They can connect but get no internet.
I reached my limit on what i could do to help him over the phone, so he brought the router to me today, i plug it in and it just works. No issues. So im baffled.
Some information about his setup. Hes running Digis. He has no Antivirus program, like mcaffee or norton or acg nothing like that. I had him turn off his windows firewall while we tested.
What else... I had him do dns flushes and IP releases and renewals. We did a ping to google.com 4 packets sent 0 returned.
I dont know what other info i can give, Seems like the issue could be with his ISP? but when i searched Digis for info doesnt seem to be an issue with using any 3rd party routers. But when his old router stopped working, he rented one from digis directly while this new one shipped to him, and it works fine.
He got it, ran the install disc on his PC and configured the router. Problem is that he gets an error that says hes connected to the network but no internet access.
So i looked through this forum and found other ppl having the issue, i went through all the steps that i could find. Setting his ipv4 to auto on obtain IP address, and DNS, DHCP is enabled. Even had him use google public DNS on his router configuration.
He is direct connected on his PC. His wireless devices run into the same problem though, They can connect but get no internet.
I reached my limit on what i could do to help him over the phone, so he brought the router to me today, i plug it in and it just works. No issues. So im baffled.
Some information about his setup. Hes running Digis. He has no Antivirus program, like mcaffee or norton or acg nothing like that. I had him turn off his windows firewall while we tested.
What else... I had him do dns flushes and IP releases and renewals. We did a ping to google.com 4 packets sent 0 returned.
I dont know what other info i can give, Seems like the issue could be with his ISP? but when i searched Digis for info doesnt seem to be an issue with using any 3rd party routers. But when his old router stopped working, he rented one from digis directly while this new one shipped to him, and it works fine.
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