Uncorrectable sector count

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amber438

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Dec 31, 2007
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This morning on startup chkdsk ran twice on a newly installed hard drive. I decided to check it with Crystaldiskinfo. Never having used it before, I need some help deciphering it. The hard drive in question just came out of waranty (it figures) and I've never used it before. Here is the info. It tells me there are 13 current pending sector counts and 13 uncorrectable sector counts raw data on both is D. Took a screenshot and copied below. My question is can this be fixed and is the Hard Drive failing? It has over a TB of audiobooks I don't want to loose. Thanks for any and all help with this!

 
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I would backup your data and then zero-fill the drive. Hopefully the 13 pending sectors will be reallocated. You could then use the drive for non-critical data storage. Just keep an eye on the SMART attributes.
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Dorian_WD

Dorian_WD

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Jul 31, 2014
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Hi there,

I am sorry to hear that you are experiencing such issues with your drive. According to CrystalDiskInfo there are 13 uncorrectable sectors which unfortunately cannot be fixed and my advice will be to backup the audiobooks on another data carrier and to continue using the drive. You should, however, always make backups, because the hard drive might fail.
You could also run an additional test with the WD tool Data Lifeguard Diagnostic: http://products.wdc.com/support/kb.ashx?id=U07HV4

Regards
 
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amber438

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Dec 31, 2007
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Thanks Dorian. I'll try that. I think the drive got affected by a power outage we had during a storm. PC was running and I was transferring audiobooks to it when the power outage happened.
 
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amber438

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Dec 31, 2007
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Well I installed the WD lifeguard and drive came back healthy..?? I also did a quick check and got this result
06-Quick Test on drive 2 did not complete! Status code = 07 (Failed read test element), Failure Checkpoint = 97 (Unknown Test) SMART self-test did not complete on drive 2!
So is the drive toast?

2rzbg2p.jpg
 
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fzabkar

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Sep 22, 2010
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The "healthy" diagnosis is misleading. It takes no account of the raw values of each SMART attribute. All it tells you is that no critical SMART attribute value has fallen below its threshold. For example, a WD drive may have 400 bad sectors but it will still be reported as healthy.
 
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