I unfortunately have a new HP laptop with Windows 8.1. Last week I was able to connect 3 different external HDDs to it with no problem. I updated Windows and now one of the HDDs is not recognised anywhere. It is a plug and play 1TB Toshiba HDD. I have even reset the whole laptop back to factory settings to try to get this device to work. It is not visible under disk management, device manager and no popups indicate it has been connected to the computer. There is no power as no light is coming onto the HDD. I have adjusted power settings to ensure USB devices aren't turned off. I have tried every fix I can find, uninstalling/reinstalling USB drivers, following troubleshooting. As it is a plug and play device, there are no drivers. The only message I get is that there has been hardware installed and a problem has been detected but this leads nowhere as there is no fix (see below). Help!?
PrintHardware and Devices Publisher details
Issues found
Hardware changes might not have been detectedHardware changes might not have been detected Detected Detected
Scan for recent hardware changes Completed
Potential issues that were checked
Windows Update configured to never install driversWindows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update. Issue not present
Issues found Detection details
5 Hardware changes might not have been detected Detected Detected
Scan for recent hardware changes Completed
Scanning might find new devices attached to your computer and install them.
Potential issues that were checked Detection details
Windows Update configured to never install drivers Issue not present
Driver updates aren't automatically installed when detected by Windows Update.
PrintHardware and Devices Publisher details
Issues found
Hardware changes might not have been detectedHardware changes might not have been detected Detected Detected
Scan for recent hardware changes Completed
Potential issues that were checked
Windows Update configured to never install driversWindows Update configured to never install drivers
Driver updates aren't automatically installed when detected by Windows Update. Issue not present
Issues found Detection details
5 Hardware changes might not have been detected Detected Detected
Scan for recent hardware changes Completed
Scanning might find new devices attached to your computer and install them.
Potential issues that were checked Detection details
Windows Update configured to never install drivers Issue not present
Driver updates aren't automatically installed when detected by Windows Update.
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