My CD/DVD reader cannot read maxell dual-layer dvd

Ok as you see my reader cannot read maxell dual-layer dvd wich it has gta IV .Yes i could install from it earlier but i cannot now.When i put in my Dvd it loads them my pc gets frozen and cant do anything till i remove dvd from my reader. Any solutions .Thanks in Advance.
EDIT:It has no scratches or anything.
 


Whilst that is quite correct, the OP has already said that he's been able to install from that disc on a previous occasion
(unless that was on a different computer - - who knows).

 
ya I got a drive that act's like his .. [example ] like some games on retail disks seem to have a hard time read/load where others just zip right in -- I was looking at Microsoft support on that where others wrote in about this but cant re - find it -- maybe he can post what drive he is using ?? these game will load find on another drive thats a older ide that I cant use on this newer board ....

lite on ihas-124 drive is the newer on that seems to do as his for me ?????
 
anyway I cant seem now to find it but I think it was about in windows it needs to make a temp folder but hangs in some way on doing it and causes this issue for installing ???? some time I cn let it just sit there for a long time and out of the blue it will start to load as normal ... one time I just walked away and watched tv and checke on things no and again to see if it got over it and started to load..

for me with windows vista I don't recall this going on but now with 7 some get '''stuck'' like it stopped reading the disk or something ???