Last year I bought a used laptop (Dell Latitude e6410, 2.4 Ghz i5, 4 MB RAM, running Windows 7 Pro) and within weeks, the heatsink gave up the ghost and it overheated, taking the hard drive with it.
I paid to have Dell fix it… they replaced the heatsink and the hard drive, but once I installed anything on it (windows updates, adobe acrobat, bitdefender antivirus), it started slowing down so much it was unbearable. 20 minutes or more to startup, and super slow response times. Like swimming in jello.
Dell told me to send it back again, and this time they replaced the motherboard. But response time was no different.
We have run every diagnostic available on this thing, I have replaced both memory units, nothing seems to make any difference. All the tests we run claim this computer is running fine, but it still takes 30 minutes to start up and only works as long as I don't do anything with it! But I actually need to use software. Picky, I know.
After running through the whole process of reinstalling windows and the drivers, etc. yet again, I happened to check the “system” tab in the control panel in order to check my facts for the processor, etc. and I noticed that the “Windows Experience Index” gives this unit a rating of 1.0. Well, at least that’s accurate!
More poking around discovered me this:
Total Available graphics memory: Not detected
Dedicated Graphics memory: 0 MB
Dedicated System memory: 0 MB
Shared System memory: 0 MB
Display Adapter driver version: 6.1.7600.16385
DirectX version: DirectX 8 or earlier
I tried updating the driver in device manager but it tells me "the best driver software for your device is already installed"
Could this have something to do with the fact that the motherboard was replaced??? How would I even know what graphics card is present?
Can anyone at all give me some advice on what can be done with this decorative paperweight? Dell refuses to help me any further.
Please, please help!!!
I paid to have Dell fix it… they replaced the heatsink and the hard drive, but once I installed anything on it (windows updates, adobe acrobat, bitdefender antivirus), it started slowing down so much it was unbearable. 20 minutes or more to startup, and super slow response times. Like swimming in jello.
Dell told me to send it back again, and this time they replaced the motherboard. But response time was no different.
We have run every diagnostic available on this thing, I have replaced both memory units, nothing seems to make any difference. All the tests we run claim this computer is running fine, but it still takes 30 minutes to start up and only works as long as I don't do anything with it! But I actually need to use software. Picky, I know.
After running through the whole process of reinstalling windows and the drivers, etc. yet again, I happened to check the “system” tab in the control panel in order to check my facts for the processor, etc. and I noticed that the “Windows Experience Index” gives this unit a rating of 1.0. Well, at least that’s accurate!
More poking around discovered me this:
Total Available graphics memory: Not detected
Dedicated Graphics memory: 0 MB
Dedicated System memory: 0 MB
Shared System memory: 0 MB
Display Adapter driver version: 6.1.7600.16385
DirectX version: DirectX 8 or earlier
I tried updating the driver in device manager but it tells me "the best driver software for your device is already installed"
Could this have something to do with the fact that the motherboard was replaced??? How would I even know what graphics card is present?
Can anyone at all give me some advice on what can be done with this decorative paperweight? Dell refuses to help me any further.
Please, please help!!!
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