i guess i have the same problem, but everything software wise is installed. i was trying to figure maybe it has something to do with the USB 3.0 header on the motherboard. I have two of them once is connected with the front panel and the usb 3.0 are doing just great and the other is empty.
http://www.tomshardware.com/answers/id-2535397/usb-connections-msi-motherboard.html