Computer picks up both sticks of ram but reserves one completly

masterinthetardis

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Feb 7, 2015
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Hello all,
After several hours of testing, moving around and looking up other resources, i can still find no answer that works. I have 2 sticks of 4gb kingston ram, and they are both inserted correctly into the slots. However, in resource moniter its can only use one of the sticks, with the other one being in the "hardware reserved" catagory. Removing one stick has no effect on computer opperations and simply removes the extra 4 gigs from the hardware reserved section. I have no idea how to fix this and would really appriciate help. I'm no expert at this but as you might be able to tell i've been going at it for a while now. I would really appriciate specific, detailed instructions on how to fix.
Thank you all for taking the time to help me