Windows 8.1 Freezing, Crashing, Apps Not Responding [KERNEL_DATA_INPAGE_ERROR 0x7a]

TheCoolsurdy · Feb 8, 2015

So for the past few weeks I've been freezing[strike] in every game. Minecraft, Battlefield 4, Battlefield Hardline Beta, H1Z1[/strike]. When it freezes, [strike]my computer doesn't freeze, but my game does[/strike] all of my open programs freeze, and display "Not Responding". What I mean by this is I can still alt + tab(but it's still really slow and glitchy), move my mouse, hear audio (but the audio too is frozen), and if I'm talking on skype, continue to hear them and they can hear me. A few seconds to half a minute later, the game either crashes or unfreezes, but at that point I'm dead or I've been disconnected from the server for losing connection. Sometimes even my internet cuts off, and if I'm talking to somebody on skype, I lose connection to the call.

When it finally recovers, it unfreezes, but in a few seconds, I crash with BSOD "KERNEL DATA INPAGE ERROR" 0x7a

Also, I've been getting error messages when I boot up every other time. It displays a long beep, then two short beeps. I looked this up online and it means a monitor or display card error. "1 long 2 short - Monitor or display card error". It can also mean RAM error. I just restart my computer and it goes away, but it's caused me to worry. I've tried the following to fix this error:

COMPLETE graphics driver reinstall
REINSTALLED my BIOS
Ran Windows Memory Check Tool, no errors found
Ran Windows Hard Disk Check tool, no errors found
Made sure my GPU isn't overheating by putting the fans at high speeds
Removed my CPU overclock

Here are my PC specs:
AMD FX 6300 (Used to be OC'd at 4.4 GHz, then removed OC, error message still appears)
MSI GTX 770 2 GB (no oc or overheating)
8 GB Ram
750w PSU

Here is some extra information:
When I first built my computer, I accidently shorted my first GTX 550 Ti on the first slot on the motherboard. Newegg kindly sent me a replacement GTX 550 Ti, and I used it on the first slot and it worked. In July 2014, I upgraded to a GTX 770 and went from 430w to 750w. I had no problems with my power supply or GPU (until now). The GPU is still in the first motherboard PCI slot, the same one I shorted. I could switch to the other slot, though I'd prefer not too since it would mess up my airflow, and I highly doubt this is the cause of the issue.

I have had some issues with freezing before, but only with Battlefield 4. The game froze and the audio cut off and looped, and my PC would either stay in that frozen state forever and I'd be forced to reboot, or I'd crash with an error. I posted this on the Microsoft forums and I found out the issue was an unstable overclock, which I've since fixed.

I've had my computer for over 2 years, and most of the time it's worked. This issue is recent, it just came up in the past month or so, didn't have it before. Since then I havn't changed my hardware or change any software.

I did some more research, turns out 1 long beep 2 short can also mean RAM, however I ran Windows memory test and the results came out clean. I also tried running Memtest but I could'nt get my PC to boot it.

Anyways, that's call I can think of right now.

Darkbreeze · Feb 8, 2015

Motherboard?

TheCoolsurdy · Mar 20, 2015

MSI 970A-G46

Darkbreeze · Mar 20, 2015

Did your "complete graphics driver reinstall" include using Wagnard Tools Display Driver Uninstaller? If not, I'd start with doing a clean driver installation by following the steps at the following link in the drivers section of the article:

http://www.tomshardware.com/faq/id-2492424/laymans-simple-guide-solving-graphics-card-issues.html

I'd make sure I had the most RECENT, not just reinstalled, BIOS version which is version 2.6 located here (I've seen several cases of MSI liveupdate NOT providing the MOST current firmware, so just make sure you're on version 2.6 or newer.):

http://www.msi.com/support/mb/970A-G46.html#down-bios

Install the latest AMD chipset/SATA/USB driver package located here (Click on the greyed out tab that says "optional drivers"):

http://support.amd.com/en-us/download/desktop?os=Windows+8.1+-+64

Lastly, what is the model number and brand of your power supply?

TheCoolsurdy · Mar 21, 2015

Darkbreeze :

I did a complete clean uninstall and reinstall of the drivers, and also reinstalled audio/chipset drivers. My motherboard was already on the most recent BIOS. Today I also received new RAM from an RMA I submitted to Corsair. However, the beep codes on startup (1 long, 2 short beeps) still occasionally happen, though much more infrequently. This error code means a monitor or display card error.

I have a Sentey Extreme Modular Rock Power 750w, havn't had any issues with it yet.

Thanks

UPDATE: I just tried launching a game, within the first minute I froze, then recovered around a minute later. This is extremely frustrating.

Darkbreeze · Mar 21, 2015

I'd call this an issue. Since the PSU can imitate a failure or symptoms of failure as if it were ANY other component in the build, it can also cause errors that would seem to be due to the GPU, RAM, motherboard, CPU, storage drives, optical drives, USB and PCIe sub-systems and of course, anything from limited to complete power failures. That being said, it doesn't mean YOUR PSU is bad, just that if it were it could certainly look like something else, and often does.

I've never heard of Sentey before, but after doing a bit of research it seems that their Extreme Rock series is made by Superflower, which is very good in almost every case. Superflower and Seasonic are arguably the two best OEM builders of power supplies at any level. So that makes it much less probable that it's the PSU, but not impossible. I'd download HWinfo (NOT HWmonitor, which is almost universally worthless due to it's recurrent inaccuracies) and run "sensors only". Take screenshots of ALL sensors, which will require scrolling down the sensors window and taking three shots in most cases, then posting those here.

HWinfo: http://www.hwinfo.com/download.php

EXACT instructions on how to post images IN the thread on Tom's: http://www.tomshardware.com/forum/id-2546991/detailed-instructions-posting-images-thread-tom-hardware.html

If nothing is obvious there, we can move on to other potential issues but validating the PSU as good, and thusly, not the probable source of the issue, is always the best place to start since the PSU is by far the most common source of issues with any system and always has been.

Darkbreeze · Mar 21, 2015

If we can eliminate the PSU, then clearly the issue is either the motherboard or the GPU, in all probability.

TheCoolsurdy · Mar 22, 2015

Here are the sensor screenshots:

A quick note: After buying Battlefield Hardline and upset I couldn't play it for more than 10 seconds, I deicided to see if moving my graphics card to the bottom slot would benefit me at all. It did, or so I thought. That night I played with absolutely no errors. I monitored my temps, though, becuase the new slot was right next to the PSU which emits a lot of heat. I was playing BFH at 1080p, Ultra, 60 fps with around 75 C, which made me worry a bit becuase it was not OC'd, and was a big jump from playing at 60 C. Fast foward to tonight. I load up a game, this time my temps are about 80 C. Within a few minutes, I crash. Same error as before.

I'm going to try to diagnose my HDD and run repair disk/defrag to see if that'll fix it

Darkbreeze · Mar 22, 2015

Your GPU temps aren't really that hot. I don't know what case you have or how many case fans, but you could probably drop your GPU temps considerably by increasing the case airflow with some additional fans if you've got minimal fans installed. A lot of cases only come with one or two fans and have unpopulated locations for adding additional fans. If you do, I would.

http://www.tomshardware.com/answers/id-2037548/gtx-770-2gb-msi-high-temperatures.html

Also note the cooling schematic Novuake posted as well.

If the case fans you have were installed by you, double to check that the orientation is correct. Front and bottom fans should be configured as intake, sucking air in. Top and rear fans should be exhaust, blowing out. The only exceptions to this are some of the mini-ITX cases, cases with top mounted power supplies and some liquid cooling configurations. Case cooling is more important than even the CPU and GPU coolers. The best GPU and CPU coolers money can buy won't do a damn bit of good if you don't have good case airflow bring sufficient quantities of cool ambient air into the case for them to do their job with. They don't cool well using heated internal case air.

On the other hand, a stock cooler will work just fine if it's got a really good case cooling solution that's exchanging the entire volume of air inside the case several times per second, with a good number of high volume fans. That might help reduce your GPU and CPU temps, although I'm nearly positive this isn't you primary issue.

I don't know if there is a motherboard sensor issue or something is up with the PSU, but none of those voltages being reported are relevant to what we're looking for and almost every time I see an issue like that there is a PSU or motherboard issue. Do us both a favor and go into the BIOS. Record the +3v, +5v and +12v readings for the system voltages and come back and post them since they're not showing up properly in HWinfo.

TheCoolsurdy · Mar 22, 2015

Darkbreeze :

3.3V - 3.264 V
5V - 5.061 V
12V - 12.496

I also swapped my RAM into my other 2 slots, to see if the issue would maybe be fixed. I don't think we should cross out RAM as a potential factor to this problem as of yet because sometimes on my computer, other, non graphical apps freeze similar to how my games freeze. They freeze, unresponsive for about 2 minutes and then recover. I just recieved new RAM, but the issue still persists. It may be an issue with the RAM slots which is the motherboard. Also, it may not be an issue with my GPU but with my PCI E slot, though, the issue still happens on the other slot, just much, much more infrequently.

Let me know what you think, though you even said yourself you don't think PSU is at fault.

UPDATE: Issue still persists

Darkbreeze · Mar 22, 2015

PSU voltage looks fine. It's more likely to be related to something else.

It's really doubtful that the same issue would be present with

1. Two different sets of RAM

2. Difference in symptoms depending on which PCI slot is used.

if it was anything but the motherboard. But I'm not ready to say that's the certain issue yet.

Download and run Seatools for windows on all connected drives. Run the Short drive self test and the long generic, so we can rule out issues with the hard drive. Don't bother with the S.M.A.R.T test, just run the other two. Drive brand doesn't matter, it works on them all.

Seatools for Windows: http://www.seagate.com/support/downloads/item/seatools-win-master/

TheCoolsurdy · Mar 22, 2015

So, it hasn't been fixed. I think it isn't a RAM issue. What else could it be?

When it freezes, the video freezes and the sound loops. I don't even know if it displays NVidia Kernal, becuase I havn't been able to ALT + TAB in the middle of the freeze, since, its frozen.

And it's not my PCI E or RAM slot on my MoBo either, swapped GPU and RAM to different ones, still persists. In fact, I don't think it's a MoBo issue at all. At this point it's most likely (I think) HDD or GPU, most likely GPU since HDD popped up no issues.

I could send in my GPU for RMA, but it'll take weeks, not to mention MSI doesn't have a good rep with RMAs.

What do you suggest I do?

Darkbreeze · Mar 22, 2015

If the drive tests good then it's got to be the motherboard or the GPU, although I'd feel better if you were able to run Memtest and pass with flying colors, but since you say you can't get it to run, don't know what to say on that. Maybe you didn't create the device bootable when you did it.

TheCoolsurdy · Mar 22, 2015

I am running SeaTools now. Maybe the problem decreasing with another PCI E slot was just coincidental.

The strangest part is that I had this issue before, see here:
http://answers.microsoft.com/en-us/windows/forum/windows8_1-system/windows-81-various-bsod/3dec46dd-2703-4638-9d51-dcf78b66ee6a
But was fixed with an overclock.

I just finished running SeaTools short drive self test - no errors. I'll get back to you on the long generic.

Another thing is - could it be some setting I changed? I've fiddled around with a lot of my settings to tweak games. All the GPU settings I changed were all wiped clean during the clean installation, but I've done some other things, such as change the virtual memory. Should I reset virtual memory?

TheCoolsurdy · Mar 22, 2015

Could it also be my Video Card VRAM? And do you know any programs to check VRAM problems?

Darkbreeze · Mar 22, 2015

You can try this, I can't vouch for it's usefulness since I haven't used it myself, but it may be worth a shot.

http://sourceforge.net/projects/cudagpumemtest/

TheCoolsurdy · Mar 23, 2015

Ran SeaTools long generic, came out clean. So it's not HDD or RAM. I did run a GPU stress test for 20 minutes, FurMark, which maxed out my GPU and no errors reported. Will run that VRAM test as well.

I think it's most likely an issue with my GPU, but I wanna be sure becuase I don't want to wait weeks for an RMA, and then to find out that theres "nothing wrong with it". Is there anything I can do to see if it's motherboard or GPU? Another reason I hope I don't have to RMA it is becuase if I do, I won't be able to use my computer for weeks (since it does not have onboard graphics.) I could borrow my brother's GPU but then he won't be able to use his computer. I know that I will have to face reality and RMA it (if its wrong) soon, but I hope it isnt, and that it somehow, has to do with software.

I also looked up "Windows 8 freezing" and found a helpful Windows 8 article here. I will try to do some of these tips. Do you think they'll work? Thanks.

https://support.microsoft.com/en-us/kb/2681286

Darkbreeze · Mar 23, 2015

Did you also run the short DST (Short drive self test) in addition to the long generic?

TheCoolsurdy · Mar 23, 2015

Yes I did run the short DST and long generic, again, no errors.
It's actually very strange now - I decided to play a game of Battlefield Hardline just now. The game loaded, but I was in Google Chrome at the time, looking at some things. Then, my computer freezes. Chrome freezes, so does Battlefield Hardline, and I can move my mouse. No "NVidia kernal mode error" anymore, just a freeze for all my apps. This makes me think this is a RAM issue or software issue again...how can a GPU freeze a non graphical program, but still display output and be responsive (my mouse).

However, the one thing that spooks me is that I still get that error on startup occassionally that "1 long, 2 short beeps"

Again, no errors with RAM or HDD, even went as far as replacing RAM, yet it seems as if this issue is related to that.

Do you know any software fixes I can try? Perhaps we should get other people involved? (Go on Microsoft forums?) It seems you're the only person responding to this, and I thank you for that.

Darkbreeze · Mar 23, 2015

No worries, I unselected it. You can edit your last comment to remove the notation.

Darkbreeze · Mar 23, 2015

It would be helpful to run Memtest. I don't know what version you used or what the reason was for it not working, but try this one:

http://www.memtest.org/

TheCoolsurdy · Mar 23, 2015

Darkbreeze :

For some reason, I can't get Memtest to boot when my computer loads up. I already tried changing the boot sequence, it completely skips over the CD drive. Anyways, I ran Windows Memory Tool twice, for over an hour, and no issues. Not to mention, I replaced my RAM, issue still persists.

My brother is away for at least another 3 hours. I can try using his GTX 550 Ti and see if the issue still persists, that way we can limit it to or away from GPU.

I also ran a VRAM test, came out clean.

Also, do you think this could be a software issue or an issue with Windows? Should I try 'resetting' or 'refreshing' my windows?

Darkbreeze · Mar 23, 2015

It's certainly a better choice than being without your rig for several weeks. If possible, I'd do a CLEAN install, rather than a reset or refresh. If there is an issue with a partition, the issue could be reinstalled.

You can create brand new installation media on DVD or USB here:

http://windows.microsoft.com/en-us/windows-8/create-reset-refresh-media

And after installation, once you get everything "perfect", you can delete your restoration image if you didn't already do so during the clean install and create a brand new one with the full system and apps installed, or just the clean windows install, by doing this:

http://www.howtogeek.com/108944/how-to-create-a-custom-refresh-image-in-windows-8/

In case you need or don't know your Windows product key, in the even you should ever need it, you can extract it for safekeeping (Record it somewhere NOT on your computer) by using this:

https://www.magicaljellybean.com/keyfinder/

And here is how to do a fully CLEAN windows 8 install. Be sure to follow the directions exactly, deleting all the existing partitions and then installing to the unallocated space. Windows will create the necessary boot and system partitions and do any necessary formatting, automatically:

http://www.eightforums.com/tutorials/2299-clean-install-windows-8-a.html

TheCoolsurdy · Mar 23, 2015

Does doing a "Clean install" delete all data too? What's the difference between that and resetting or refreshing?

I'm also a bit confused - do I download the installation media, then boot from it, and Windows will reinstall? What exactly will be cleared?

Thank you

Darkbreeze · Mar 23, 2015

Refresh your PC without affecting your files

If your PC isn't performing as well as it once did, and you don't know why, you can refresh your PC without deleting any of your personal files or changing your settings.

Note

If you upgraded your PC from Windows 8 to Windows 8.1 and your PC has a Windows 8 recovery partition, refreshing your PC will restore Windows 8. You’ll need to upgrade to Windows 8.1 after the refresh has finished.

Warning

Apps you installed from websites and DVDs will be removed. Apps that came with your PC and apps you installed from the Windows Store will be reinstalled. Windows puts a list of removed apps on your desktop after refreshing your PC.

A reset or a clean install will both wipe all files however it does not recreate the OS or boot partition. It just replaces the data that is on the current partition. If you want to save your installed files, settings AND installed applications, you can do a REPAIR install, but unless the issue is simple and fundamental in nature, it often does not correct the issue. It may be worth a try though, but saving any important documents and files to a separate location and fully reinstalling is the best and most effective way to correct OS related issues.

Windows 8.1 Freezing, Crashing, Apps Not Responding [KERNEL_DATA_INPAGE_ERROR 0x7a]

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