WD Passport don't mount on Mac

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NikkiAngela

Reputable
Feb 8, 2015
2
0
4,510
My WD hard drive don't show up on my macbook air, not even in disk utilities but shows up and works alright in my friend's macbook pro. Help please. Done reformatting. Erased everything. Its on mac os extended format.
 
Solution
SuperSoph_WD
Hey there, NikkiAngela!

I'd suggest to try plugging the external in a different USB port on your Mac. You can even try with a different USB cable if you have a spare, just to see if it will get it recognized. Can you please tell does it show in Disk Utility on your Mac?
Here's a link that will explain how to get there: http://products.wdc.com/support/kb.ashx?id=qRpTej
If you do see it (on the left), I'd suggest to select it and then click on Repair Disk (on the right).

Hope this was helpful! Keep me posted! :)
SuperSoph_WD
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SuperSoph_WD

SuperSoph_WD

Glorious
Jul 30, 2014
6,758
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Hey there, NikkiAngela!

I'd suggest to try plugging the external in a different USB port on your Mac. You can even try with a different USB cable if you have a spare, just to see if it will get it recognized. Can you please tell does it show in Disk Utility on your Mac?
Here's a link that will explain how to get there: http://products.wdc.com/support/kb.ashx?id=qRpTej
If you do see it (on the left), I'd suggest to select it and then click on Repair Disk (on the right).

Hope this was helpful! Keep me posted! :)
SuperSoph_WD
 
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Solution
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NikkiAngela

Reputable
Feb 8, 2015
2
0
4,510


hey! yes it wasn't showing up on disk utility before. i also tried it on the other usb port but nothing. thought it was my laptop can't power up the hard drive but thanks to your suggestion, i changed the usb cable and used a new one and its working perfectly now. thank you very much!
 
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markuslj

Commendable
Apr 7, 2016
1
0
1,510


I had a brand new WD 5TB external drive which after formatted to exFAT on PC refused to mount on OSX. I tried to re-format to exFAT, repair, first aid etc. It kept saying "...could not be mounted". I found that after I re-formatted to Mac OS Extended (Journaled) it mounted, and after this I could format to exFAT again and now it would mount and work fine as an exFAT drive.

Side note: I use my drives between PC and Mac, and I find that when I format to exFAT on the PC, OSX won't read it, but when I format to exFAT from OSX, it works fins across both platforms.

 
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