Hello, there was a WD My Passport Ultra 1TB external hard drive I got in December and for some reason I can't retrieve anything from it now.
When I view it in task manager (Win 8.1) it says that it's active 100% of the time, but zero read/write speed (Fig. 1)
In windows explorer, sometimes it will show up when I plug it, but it won't show the hard drive's name or how much space it has (Fig. 2)
When clicking on "Safely remove hardware.." the hard drive will show up with it's actual name instead of just "Local Disk" in explorer, but attempting to do so will lead to an error after a few minutes.(Fig. 3)
Looking at the hard drive physically, the white LED (for when it's reading/writing) constantly blinks and the hard drive itself also runs constantly even though I can't transfer anything to or from it.
Also, the hard drive shows up in device manager.
I have tried using the original USB 3 cable with a USB 3 port and also a USB 2 cable with a USB 2 port, so I know the issue isn't the cable or the port since my phone works with the same cable and port.
Here's the product from the PC World site: http://www.pcworld.co.uk/gbuk/data-...d-drive-1-tb-black-10030370-pdt.html#longDesc
If there's any other info needed, I'll try my best to provide it.
Thanks
Fig. 1:
http://i60.tinypic.com/xat169.jpg
Fig. 2:
http://i59.tinypic.com/mutn5g.png
Fig. 3:
http://i59.tinypic.com/dmd8vd.png
When I view it in task manager (Win 8.1) it says that it's active 100% of the time, but zero read/write speed (Fig. 1)
In windows explorer, sometimes it will show up when I plug it, but it won't show the hard drive's name or how much space it has (Fig. 2)
When clicking on "Safely remove hardware.." the hard drive will show up with it's actual name instead of just "Local Disk" in explorer, but attempting to do so will lead to an error after a few minutes.(Fig. 3)
Looking at the hard drive physically, the white LED (for when it's reading/writing) constantly blinks and the hard drive itself also runs constantly even though I can't transfer anything to or from it.
Also, the hard drive shows up in device manager.
I have tried using the original USB 3 cable with a USB 3 port and also a USB 2 cable with a USB 2 port, so I know the issue isn't the cable or the port since my phone works with the same cable and port.
Here's the product from the PC World site: http://www.pcworld.co.uk/gbuk/data-...d-drive-1-tb-black-10030370-pdt.html#longDesc
If there's any other info needed, I'll try my best to provide it.
Thanks
Fig. 1:
http://i60.tinypic.com/xat169.jpg
Fig. 2:
http://i59.tinypic.com/mutn5g.png
Fig. 3:
http://i59.tinypic.com/dmd8vd.png
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