Crashing while in game on a new system (some advice please guys)

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switcheHHH

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Feb 8, 2015
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Good afternoon/evening to you all.

Hoping to get some suggestions on my issue, so let me get to it.
I have a brand new setup, so naturally I have a fresh OS install (Windows 7 in this case)

Basically I am experiencing crashes only while in game. Seems to be when the graphics card needs to be used for more intense games etc. My guess would be because I am using a 520W PSU (see specs) but I could be wrong? I do have a 750W Antec Trupower in another system if I need to switch them around.

My Rig is as follows:
Mother board: Asus M5A99X PRO R2.0 AMD 990X DDR3 ATX (Socket AM3+)
CPU: AMD Piledriver FX-8 Eight Core 9590 Black Edition 4.70GHz (Socket AM3+)
Graphics: EVGA GeForce GTX 960 SSC 2048MB GDDR5
RAM:DDR3 8gig, not sure on the speed (around 2000mhz?)
PSU: Corsair HX520W (What I think is the problem)

Because of the way the computer freezes/locks up I am unable to provide any blue screen logs, no dumps are being done when this happens, so I am only able to give you what I am experiencing first hand.

I appreciate any suggestions/solutions and any discussions on what I think the issue is.

Thanks for your time in advance!

-switch

 
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luckystrikes

luckystrikes

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Jan 27, 2015
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The software uses up too much memory and causes it to overload. Yea so basically crashes are due to the fact that your PC memory is overloading. That's just my view.

But sometimes you're missing a specific file or software that the software cannot find and therefore also crashes when you try to play that specific game that's crashing. ( I.E corrupt files, missing files etc)

Incompatible driver for any piece of hardware, the need for a game patch, over heating on CPU or GPU, virus (not likely but possible).

Well, you pointed out PSU however 520W is sufficient IMO if not defect.
 
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switcheHHH

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Feb 8, 2015
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@Luckystrikes.

Thanks for the reply.

I don't see how my memory is overloading, the RAM is from my last rig and I keep an overlay on hardware usage, it doesn't go over 25%.

The missing file COULD be the issue, but it seems random, doesn't happen straight away, and on different games at different times.

All drivers are up to date, that was one of the first things I did.

There is also no over heating. CPU is not going about 30C and neither is the graphics card, which is why I was thinking power output.
 
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luckystrikes

luckystrikes

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Hmm... I am not expert on PSU however, I would say... it's got to do with power issue then..
But I still wouldn't say it's because of Overload of power consumption rather something to look at internally.

Sorry I couldn't be exact...

Just laying out what I think. :)
 
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switcheHHH

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Thank you for your thoughts man!

Anyone else got any ideas/suggestions?
 
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hedwar2011

hedwar2011

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The power supply is definitely a cause for concern. You have a high-end processor, video card, and memory running on a mid-range power supply.

Does the power supply provide a dedicated 12v rail to the video card? If not, there is your culprit.

When the system "crashes" does it power off by itself or just lock up entirely?
If it powers off, it could be the lack of power causing the system to shut itself down to prevent damage.

If it's locking up it could still be the same thing.

I would take the time and effort to swap the power supplies and see if the issue occurs on the other.
 
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switcheHHH

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Hey Hedwar2011,

Thanks for replying to my question.

Yes both my 520W and 750W have dedicated 12v rails.

When the system crashes, it locks up entirely. (It only locks up when playing a game never when on desktop/browsing the net etc)

So the problem is still happening on the 750W but not as often? Would you recommend I purchase a 1000W?
 
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hedwar2011

hedwar2011

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I think your PSU is fine. I did some research on that particular card, etc. to get an idea of what the power requirements would be and a nice threshold as far as powering it all. It kind of concerns me that the issue occurs only when playing a game and the fact that you aren't able to get it back up makes me think it is something funky with the GPU on the video card or the entire card itself.

I just took another look at the specifications for the graphics card and the motherboard. It appears the slot you are using for your GPU is only PCI-E 2.0 and the card requires a 3.0 slot. I'm posting the information below:

EVGA GeForce GTX 960 SSC 2048MB
Key Features
NVIDIA Dynamic Super Resolution Technology
NVIDIA MFAA Technology
NVIDIA GameWorks Technology
NVIDIA GameStream Technology
NVIDIA G-SYNC Ready
Microsoft DirectX 12
NVIDIA GPU Boost 2.0
NVIDIA Adaptive Vertical Sync
NVIDIA Surround Technology
NVIDIA SLI Ready
NVIDIA CUDA Technology
OpenGL 4.4 Support
OpenCL Support
HDMI 2.0, DisplayPort 1.2 and Dual-link DVI
PCI Express 3.0
EVGA ACX 2.0 Cooling
Quick Switch Dual BIOS
dB Inverter
Memory MOSFET Cooling Plate
Optimized Power Target
Straight Heat Pipes

Asus M5A99X PRO R2.0 AMD 990X DDR3 ATX (Socket AM3+)
2 x PCIe 2.0 x16 (x16 or dual x8)
1 x PCIe 2.0 x16 (x4 mode, black)
2 x PCIe 2.0 x1
1 x PCI

This sounds like about the only reason it could be locking up. Hopefully this helps isolate the issues. I will keep digging and see if there are any direct issues on some of the forums etc.
 
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switcheHHH

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If that is my issue I think I will cry lol.

thank you for all your help thus far, I appreciate it

UPDATE: on another forum, someone said ''Same wattage AFAIK, so should run fine'' so maybe it's not PCI issue.

I also read some forum posts and everyone seems fine that a PCIE 3.0 card will be fine with a PCIE 2.0 port
 
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hedwar2011

hedwar2011

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As long as the card backsteps to PCIE 2.0 then it shouldn't matter. I didn't see any indication though that it would. I'll look over the specifications again and see if possibly its hidden in there somewhere.

UPDATE: I looked over the spec sheets for the video card and it does support backstepping to a lower bus speed for the PCI-E slot.

If you are comfortable doing this next step so be it, if not let me know.
Take the side cover off your computer (assuming there is one) and when the PC crashes again, try to notice if the fans on the GPU are both spinning. When you have the PC open and turned on try not to touch anything inside it (which I'm sure you're already aware of).

If either/both of the fans are not spinning that may be your source, especially if its under load and doing it.
 
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hedwar2011

hedwar2011

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That does indeed shed some light on it. I never once thought about checking the complete specs of the systemboard to see what the typical load bearing was. (senior moment #1)

I'll look around Newegg and a few others and see if I can turn something up that will allow you to do what you are but its still really quirky that it's only when playing games but that might also explain it too.

I did a bit of digging into the full specs of the socket on the motherboard and according to ASUS's website the AMD FX-8 is not supported. I checked under the supported motherboards listing, found HERE, and was not listed.
 
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switcheHHH

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Yeah it does, serves me right for not checking things properly, apparently now its over heating. I don't know what to go with, this could be very costly..... :( thanks again for looking into stuff
 
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hedwar2011

hedwar2011

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I can dig around for you in a bit and see what pops. I know that breed of motherboard is a UK based board so I'm assuming you reside in the UK. I'm in the US. That being said, do you have a preferred vendor that I can do some hunting for you with or does it matter to you?
 
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switcheHHH

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Overclockers and ebuyer are my preferred vendors here.

Alot of people on the other thread say it's purely overheating but I can't help to think my board is the issue....
 
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