- Nov 3, 2013
- 13
- 0
- 10,510
hey i have a problem where i loose internet on every device i have connected for a few minutes. This can happen every couple of minutes to every couple of hours and it's getting really annoying. when using my computer (wired) i will be watching a YouTube video or searching the internet when all of the sudden i lose connection, but it doesn't tell me that i have lost connection, the only things that tell me that are Steam (says no connection) and when i right click on the network icon in windows and click troubleshoot it tells me my broadband modem is experiencing issues. but the icon still shows i'm connected and when i go to my routers webpage (192.168.2.1) it tells me i'm online. I have tried to bypass my router and plug my desktop directly into the modem but i still lose internet so i know it;s not the router. I called my isp and told them it has to be a problem with their modem but they told me that the modems either work or they don't, and that according to their logs i have been online with no interruptions for over 6 weeks. so now am out of ideas and really need some help to solve this problem. i will reply quickly if you have any questions, thanks in advance.
Update: I did the ping test and here are the results,
Ping statistics for (my ip):
Packets:sent = 100, recieved = 100, lost = 0 (0% loss)
Approximate round trip times in milli-secconds:
Minimum = 66ms, maximum = 926ms, average 444ms
Update: I did the ping test and here are the results,
Ping statistics for (my ip):
Packets:sent = 100, recieved = 100, lost = 0 (0% loss)
Approximate round trip times in milli-secconds:
Minimum = 66ms, maximum = 926ms, average 444ms
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