How to figure out what part is dead on my new build?

matthewh133

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So I've just finished my new build and I'm not getting any signal to my monitor. All the fans start up, LEDs come on, but no signal and no mouse or keyboard lights (although I'm not sure if that is normal or not?). I've tried everything, reseating the CPU, redoing all the cables again, pressing the clear BIOS button.. Still can't get it to work and I'm really frustrated.The only thing I can think of that I haven't done is try a hdmi to dvi converter to see if thath doesanything but I don't see how it would. I've been without a pc for 4 weeks now. Ugh.

Any idea how to figure out what part of my build is broken so I can send it back to be replaced?

Parts:
LG 34UM95-P MONITOR
MSI X99S ALU PLUS MOBO
GTX970 G1 GAMING
5820K
CORSAIR VENGEANCE LPX 4X4GB
NZXT S340 CASE
EVGA 850WY GOLD
H100I COOLER
 

coovargo

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We'll need more information to be able to help. If the fans don't spin up at all odds are it's a CPU issue. Verify that the 8-Pin or 4-Pin for the CPU is connected, this is a very common dead pc issue I encounter on new builds where everything seems to be working but no output at all. Please provide more details and we would be happy to help more.
 
If you have spent four weeks trying to get it to work.
First verify that the Cpu you bought for the board is supported by it.
Check the revision of the bios firmware is on your motherboard, you should find the version of the firmware of the bios by a sticker that is placed on or over the bios chip located on the Mobo.

Verify also that the Memory you bought is supported by the motherboard in respect to it`s speed.
You can check by getting the details of both and then going to the MSI website where it will tell you in a QVL, the memory will work or not with the board. There will also be a list of bios update firmware files where it will tell you the revision and along with it various improvements or tweaks. Each will also list what cpu is supported with the bios revision number.

If you find that your board has a revision of the bios that does not support the Cpu you have.
Then you will need to perform a bios update of the board.
Most new boards allow you to update the bios even if the cpu is not supported by the firmware contained on the board.
It will involve making a usb pen drive so that it is bootable.
You then add the bios update file to the usb pen via another computer.
Once done. If you put the pen drive in any usb slot it should pick up the boot able usb device and the firmware update and flash it to the mobo for an update.

Once done the board will then fully boot with the cpu in question.

This may not be the problem.
But the best tip in the world is start on basics.
By that you should take the board out of the tower or system.
Then place it on a table, with a bit of cardboard underneath it.

You should start by connecting all of the power blocks from the PSU to the Mobo, 24 pin Atx and the eight pin block that can be found near or around the cpu socket of the board.

Use only one stick of memory at first, and place it in the first memory slot of the motherboard.
Then try to power the system on, this can be done by locating the two pins on the mobo header for all the switches relating to the case, and are labeled on the mobo. Simply short the two pins in question with a flat metal tip of a screwdriver ect.

And again when you wish to power the board of, you may have to hold the tip shorting the two pins when turning off power to the board for ten seconds.

Depending on the board you have you should have a Lcd Fault read out of the board two Digits.
If showing refer to the manual that came with the mobo for what the fault code means.
If the system or board uses a audio error system or board alert then by the amount of beeps, the length, tone is defined in the mobo Manual as to the fault.

The first error that should be met is no Graphics card for example.
If you get this.
Then power the system down and fit the 970 card into the Pci-e slot of the board, making sure the extra Pci-e 12v feeds from the PSU are fitted to the side or top edge of the 970 card.
Then power on.

If the system fully posts at this point.
Power it down Take out the memory stick and place another in the same slot and test to see if it fully posts when turning the board on.
Check each memory stick on it`s own depending on how many you have.

If all check out ok and the board posts fine each time showing a bios post screen.
Then you can be looking at a short of the mobo when placed inside the case, meaning there is a standoff that is in the wrong place touching the back of the mobo. so remove it. An easy way to check is to offer up the board with all the holes on it and looking at the current position of the standoffs on the tower or case mobo mounting plate. If an extra standoff is found where it should not be simply remove it with some pliers and fit the board back to the plate inside the case, tower.


 
Do you have a case speaker connected? Or a piezo speaker connected to the motherboard?
If not you need one. It helps a LOT when trying to diagnose problems.

One beep is a successful post.
one beep with a few second break followed by one ,two or more beeps is a successful post and the number of usb devices you have attached.
More beep codes are listed here. There are too many for me to list them all.
http://www.pchell.com/hardware/beepcodes.shtml
Your motherboard manual should also have a list of beep codes specific to it.
 

matthewh133

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Thanks so much for the responses guys! I'm just out for dinner atm but I'll get back to everyone properly afterwards. Just quickly, I don't think my case came with speakers or a cable to plug into the mobo for sound? I'm definitely not hearing any beeps.
 

matthewh133

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Shaun, would you happen to have a link for that bios firmware you were talking about where it lists compatibility with certain CPUs? Mine is a 5820k which I'm sure is supported but I'd like to check. I've had a look regarding RAM too, my ram is supported. It's DDR4 Corsair Vengeance LPX. It doesn't natively support the speed of my RAM (too high) but it does automatically down clock it which you can then raise again manually once the computer is running.
 

matthewh133

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I believe you may be talking about the "HD Audio" slot? Looks like the front panel connector things and down near them on the bottom. I have indeed plugged that in. I'm not getting any beeps though.
 

matthewh133

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OK thanks a lot. Unfortunately he motherboard didn't come with cables for these spots. Is this normal?
 

matthewh133

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Unfortunately no, I didn't receive one of those.

Only these accessories:

http://benchmarkreviews.com/21957/nzxt-s340-mid-tower-case-review/2/

Maybe I need to go to Radioshack or something and get one.
 

matthewh133

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Ended up taking it to a repair shot down the street. Turns out I had mounted the CPU upside down. In the manual the map is upside down which I didn't realize. No idea how that happened I swear the triangles were aligned. Oh well, working now. Thanks for the help!