Weird audio issue

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rtuite

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Feb 10, 2013
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I've got a weird audio issue I've never seen before. My laptop, an HP Elitebook 8460p (Core i5, 16GB RAM), is in a docking station. Fired it up this morning to start some MS training, and I've got no audio. It's not muted, and my speakers should be working. I unplugged them (which should route audio to the laptops internal speakers) and I've still got no audio. The thing is, I've got no "Mute" over my speaker icon in the task bar. I opened up the mixer, and here's where it gets weird. I've got levels being shown in the active audio program, in this case WMP. But there's no levels showing in the actual device as in normal circumstances:
16361160070_9117e243a3_o.png

For some reason, it appears that audio is not being routed to the output...

I've tried plugging in headphones to the laptop (overrides all other output sources) and updating the driver. I'll try removing the driver and rebooting as soon as I can. Audio was working fine on Friday when I last used the machine. I have not installed any software, updates, or drivers since then.
 
Solution
ganon11000
Make sure the desired output is set as default:
Right click the white audio icon -> Click "Playback Devices" make sure there is a green tick on the desired output device.
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R

rtuite

Distinguished
Feb 10, 2013
50
0
18,630
I had already re-installed the drivers. That's one of the mundane things I never think to write down, though. I did, however reset my HP docking station and that's where everything went to hell in a handbasket. My sound worked at that point, but then only one of my monitors would come up. I tried reinstalling drivers for it and recreating the profile. I even swapped out the entire docking station thinking it might be failing, but that didn't work either. I finally uninstalled the video driver completely, deleting the stored driver file, and downloaded a new one from HP's site. At that point, the monitors worked but the sound went out again. I reinstalled the sound driver, and the video went out again. I was ready to frisbee this POS HP at this point. I finally downloaded a fresh sound driver (to go with the fresh video driver), uninstalled both deleting the local copy, rebooted, reinstalled both, rebooted again, and it worked.

Between newer drivers for older models and the pathetic construction and crappy drivers for the newer models (like the 840 G1 and 820 G1), HP is becoming the Yugo of the computer world.
 
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