Windows 7 64Bit Error - 0xc00000e9

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metallicmaggot

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Jan 18, 2012
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Hi,

One fine day my 3 year old very reliable PC crashes and when trying to reboot, it gives the above mentioned error. If I try and boot the windows normally it goes to the windows loading screen and stays there forever. My first suspicion was the hard-drive. I used a USB bootable ubuntu version on the PC and managed to get all the data off my hard drive so that means that my hard drive is fine and so is my MB's SATA controller.

My next step was to get into the BIOS, there I realized that my Boot sequence shows an ATA drive (though I believe it should have been a SATA).

Please help. I am kinda stuck, I can't afford to reinstall windows, as I have a few softwares, that I couldn't recover the data for. Primarily Quick Books. Is there even a way to recover my PC without having to reinstall the windows?

BTW : This is what the error says

Windows has has encountered a problem communicating with a device connected to your computer.

This error can be caused by unplugging a removable storage device such as an external USB drive while the device is in use, or by faulty hardware such as a hard drive or CD-ROM drive that is failing. Make sure any removable storage is properly connected and then restart your computer.

If you continue to receive this error message, contact the hardware manufacturer.
Status: 0xc00000e9

Info: An unexpected I/O error has occurrred.
 
Solution
T
Did the Windows installation match the version you have (as in 64 bit)? I think a startup repair is a must, because if the boot record is corrupted then everything else you might try is worthless :|.

Your last option is to try a registry restore as described in the answer here:
http://answers.microsoft.com/en-us/windows/forum/windows_7-system/corrupt-registry-root-cause-in-startup-repair/f77d5355-b8be-41d6-af24-cae994e1768f

Take care and check back if you need any help.

Update: Well it seems you might be right it sometimes can take a long time. I cannot think of a good reason and I'm inclining to blame the drive itself.
http://superuser.com/a/351033
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theradeonxt

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Oct 4, 2014
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Hello.

Check for loose SATA cable/power to the HDD or try another SATA cable/port (since you were able to read off of it I think this is not the case).

You might try a windows repair disk image and boot that to see if it detects any problems.

A similar issue that I had was an incorrect driver (more likely not compatible/broken) for the SATA controller. Did you run
Windows Updates recently? (or any other chipset/driver package you can remember)

Since the drive is readable you can clone it entirely to another "working" drive without loosing anything and you will have the Os and programs exacly as they were. There are such programs. But be warned: even this can cause further problems especially if the disk is actually faulty.
 
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metallicmaggot

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Jan 18, 2012
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18,530
Hi!

@theradeonxt - Yes my system automatically downloads and install updates all the time. So hard to say when was the last time it updated. From my memory a couple of days back. Though as I mentioned that I am unable to boot the PC at all - normally or in safe mode - I can't really go into the update section and remove the last few updates or run a system restore.
I am creating a windows 7 ISO and making it pen drive bootable to run a repair. Let's hope that works. (Is a windows repair disk different?)

@spdragoo - Thanks for the links. I have gone through these earlier. I posted here as my last resort.

If I post a few images of my BIOS settings, will that help?

Thanks guys!
 
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theradeonxt

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Oct 4, 2014
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Yes the Windows installation disk will work. Try to run the repair process from there.
You could post the Bios settings related to SATA config - IDE or AHCI but I'm not sure it will help much since as far as I understand this is a sudden issue?

Btw: with the Windows disk there is a more involved process that enables you to restore the registry settings and this includes broken drivers (the SATA controller driver will be replaced by the default one that comes with Windows 7). This is a last attempt since you cannot make any changes - Safe mode included.

Good luck!
 
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theradeonxt

Reputable
Oct 4, 2014
24
0
4,520
Did the Windows installation match the version you have (as in 64 bit)? I think a startup repair is a must, because if the boot record is corrupted then everything else you might try is worthless :|.

Your last option is to try a registry restore as described in the answer here:
http://answers.microsoft.com/en-us/windows/forum/windows_7-system/corrupt-registry-root-cause-in-startup-repair/f77d5355-b8be-41d6-af24-cae994e1768f

Take care and check back if you need any help.

Update: Well it seems you might be right it sometimes can take a long time. I cannot think of a good reason and I'm inclining to blame the drive itself.
http://superuser.com/a/351033
 
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