SYSTEM_SERVICE_EXCEPTION Blue Screen

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Andrew Pederson

Reputable
Feb 17, 2015
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My wife's windows 7 pc has been crashing a lot lately for some reason - about once a week it'll randomly blue screen. I set it to provide minidumps and it gave me this file:

https://drive.google.com/file/d/0B2FIkzNC5l78T09pQWFUOG1zcG8/view?usp=sharing

It seems to be when she wakes it up from sleeping most of the time, but sometimes it happens while she's playing games too.

Her computer parts are (if this helps):

Intel Core i5-3350P Ivy Bridge Quad-Core 3.1 GHz LGA 1155
EVGA Geforce GT 640
Western Digital Blue 500 GB 7200 RPM Sata HD
ASRock Intel B75 Micro ATX Motherboard
G.SKILL Ripjaws RAM (2 x 4 GB, DDR3 1333 PC3 10666)
Antec EarthWatts Green 500W Power Supply
 
Solution
J
ok, you have a bunch of work you need to do:

your bios is version 1, (5) versions old you need to update it
http://www.asrock.com/mb/Intel/B75M-GL/?cat=Download&os=BIOS

-you are running windows 7 RTM it is very old and you should install windows 7 SP1 and updates. Windows will get various bugchecks in old windows code when you run a current version of a graphics driver. The current versions of the graphics drivers just don't bother to work around bugs in windows that were fixed 5 years ago.

-basically, your various motherboard drivers are out of date but your manufacture stopped putting the new ones on their website so you will have to hunt them down.

after you update the BIOS and windows 7 to sp1 +updates I would go to intel and...
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J

johnbl

Polypheme
Nov 4, 2012
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ok, you have a bunch of work you need to do:

your bios is version 1, (5) versions old you need to update it
http://www.asrock.com/mb/Intel/B75M-GL/?cat=Download&os=BIOS

-you are running windows 7 RTM it is very old and you should install windows 7 SP1 and updates. Windows will get various bugchecks in old windows code when you run a current version of a graphics driver. The current versions of the graphics drivers just don't bother to work around bugs in windows that were fixed 5 years ago.

-basically, your various motherboard drivers are out of date but your manufacture stopped putting the new ones on their website so you will have to hunt them down.

after you update the BIOS and windows 7 to sp1 +updates I would go to intel and install and run their driver update utility
http://www.intel.com/p/en_US/support/detect
This should get a current CPU chipset drivers installed and hopefully current USB 3.0 drivers.

now, you need to update your old 2011 network driver in order to run streaming without problems. Get it
here:Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

you are running a very old copy of LogMeIn (i would remove it or update it)
\SystemRoot\system32\DRIVERS\hamachi.sys Thu Feb 19 02:36:41 2009

All the above is just house keeping. The actual error that produced the bugcheck was a bad address to win32k.sys
Win32k.sys is often hacked by malware and pirate programs. You will want to run a malwarebytes scan and
run cmd.exe as an admin then run the system file checker utility
sfc.exe /scannow

this will check for corruption in your core windows files and will attempt to fix them by getting a copy from the hidden local backup copy in the driverstore. if you get a error, it would mean the local copy is also corrupted. (malware or pirate version of windows activation hack. ) in that case you would have to repair using a clean copy of windows 7.
 
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