- Sep 1, 2014
- 23
- 0
- 4,510
Hey guys, I'm really hoping someone here can help me out because this is driving me nuts!
For the past month or so my pc keeps randomly crashing and giving me a bsod with message - system_service_exception... I don't know what is causing it or how to fix it!
The system will run for approx 1 - 2 hours before crashing. At first it thought it was when I was running certain applications that was causing it (such as playing SOM through steam), but then I started experimenting with it, and even just signing in and leaving the wsystem on the desktop would cause the same problem.
I called Microsoft directly to try and solve this and they were USELESS!! After the first technician fumbled around with some generic, very basic (and I mean VERY basic) troubleshooting he told me that I needed to sign up to their "premium" tech support to get this fixed for $80 - which i foolishly did because I thought I would be able to get the problem solved quicker that way.... I was very wrong... Long story short I paid $80 to have a "professional technician" tell me that I needed to do a clean install of windows on my pc and NOT install any of the windows updates for it to work... He gave me this wise wisdom without checking any of my dump files (which he didn't even know how to access) - all he did was run sfc/scannow in cmd on my pc - which told him there are errors that could not be automatically repaired...
Please guys any help would be greatly appreciated. From my limited knowledge I know that bsod's leave behind dump files, but I do not know how to read or retrieve them - if someone could talk me through that I will upload them here if it helps.
Oh - My system specs are as follows:
CPU: Intel 4790k
GPU: Nvidia GTX 980
Ram: 16Gb
MoBo: AsRock Z97 Extreme9
SSD: Intel 730 series 240gb
OS: windows 8.1
Disp: 3840x2160 60hz (I only include this because the microsoft tech guy gave me some bizzare reasoning that the problem was because I was running my pc at 'too high of a resolution')
Thanks in advance guys - I really hope someone here can help me solve this problem!
For the past month or so my pc keeps randomly crashing and giving me a bsod with message - system_service_exception... I don't know what is causing it or how to fix it!
The system will run for approx 1 - 2 hours before crashing. At first it thought it was when I was running certain applications that was causing it (such as playing SOM through steam), but then I started experimenting with it, and even just signing in and leaving the wsystem on the desktop would cause the same problem.
I called Microsoft directly to try and solve this and they were USELESS!! After the first technician fumbled around with some generic, very basic (and I mean VERY basic) troubleshooting he told me that I needed to sign up to their "premium" tech support to get this fixed for $80 - which i foolishly did because I thought I would be able to get the problem solved quicker that way.... I was very wrong... Long story short I paid $80 to have a "professional technician" tell me that I needed to do a clean install of windows on my pc and NOT install any of the windows updates for it to work... He gave me this wise wisdom without checking any of my dump files (which he didn't even know how to access) - all he did was run sfc/scannow in cmd on my pc - which told him there are errors that could not be automatically repaired...
Please guys any help would be greatly appreciated. From my limited knowledge I know that bsod's leave behind dump files, but I do not know how to read or retrieve them - if someone could talk me through that I will upload them here if it helps.
Oh - My system specs are as follows:
CPU: Intel 4790k
GPU: Nvidia GTX 980
Ram: 16Gb
MoBo: AsRock Z97 Extreme9
SSD: Intel 730 series 240gb
OS: windows 8.1
Disp: 3840x2160 60hz (I only include this because the microsoft tech guy gave me some bizzare reasoning that the problem was because I was running my pc at 'too high of a resolution')
Thanks in advance guys - I really hope someone here can help me solve this problem!
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