Strange dual monitor crashes.

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atticuh

Reputable
Feb 17, 2015
2
0
4,510
I bought a PC under six months ago. Aside from a few issues with my RAID setup, I have had no problems. Before I continue, I'd like to say that I've updated all my drivers and am quite knowledgeable on the subject of computer hardware.

About a month ago, I added a second monitor to my setup.
When I extend my desktop (dual monitor setup), I have no issues. I can listen to music, watch videos, and use my computer without any issue. However, when I try to run a game with my desktop extended, both my monitors will turn black within 5 minutes of use. It doesn't matter if I'm playing a graphically intensive game like FarCry 4 on Ultra or Hotline Miami, both my monitors will turn off and I'll have to restart my computer. Keep in mind this issue does not occur when I use a single monitor setup. With a single monitor setup, I can run FarCry 4 on ultra at 60fps with no issues. No artifacts or discoloration. No overheating.

I have monitored my GPU/CPU temp in various games with a dual monitor setup leading to the screens turning off (does not exceed 85 C), checked all the connections between the PS and the hardware, and installed the latest drivers, but nothing has fixed this issue so far.

My graphics card is a R9 290X. Please help.
 
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A

atticuh

Reputable
Feb 17, 2015
2
0
4,510
Here is my system information:

  • OS Name Microsoft Windows 8.1
    Version 6.3.9600 Build 9600
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name 8X
    System Manufacturer Gigabyte Technology Co., Ltd.
    System Model To be filled by O.E.M.
    System Type x64-based PC
    System SKU To be filled by O.E.M.
    Processor Intel(R) Core(TM) i7-4820K CPU @ 3.70GHz, 3701 Mhz, 4 Core(s), 8 Logical Processor(s)
    BIOS Version/Date American Megatrends Inc. F5 GA, 2/21/2014
    SMBIOS Version 2.7
    Embedded Controller Version 255.255
    BIOS Mode Legacy
    BaseBoard Manufacturer Gigabyte Technology Co., Ltd.
    BaseBoard Model Not Available
    BaseBoard Name Base Board
    Platform Role Desktop
    Secure Boot State Unsupported
    PCR7 Configuration Binding Not Possible
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.3.9600.17196"
    User Name 8X\avkk_000
    Time Zone Central Standard Time
    Installed Physical Memory (RAM) 32.0 GB
    Total Physical Memory 31.9 GB
    Available Physical Memory 28.4 GB
    Total Virtual Memory 63.9 GB
    Available Virtual Memory 59.6 GB
    Page File Space 32.0 GB
    Page File E:\pagefile.sys
    Hyper-V - VM Monitor Mode Extensions Yes
    Hyper-V - Second Level Address Translation Extensions Yes
    Hyper-V - Virtualization Enabled in Firmware Yes
    Hyper-V - Data Execution Protection Yes
Click to expand...

Additionally, I have two Samsung S27D590's, both of which are using HDMI cables, however; one HDMI cable is connected to my PC via HDMI-to-DVI adapter.
 
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I

i7Baby

Titan
BANNED
Jul 25, 2012
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Try -
OS Name Microsoft Windows 8.1
System Manufacturer Gigabyte Technology Co., Ltd.BIOS Version/Date American Megatrends Inc. F5 GA, 2/21/2014
Processor Intel(R) Core(TM) i7-4820K
Installed Physical Memory (RAM) 32.0 GB

Motherboard make and model?
ram make and type (eg 4 x 8gb GSkill 1600 cl9 1.5V)?
etc etc
 
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