HD My book essential unable to access data - unrecognized

kimom1

Reputable
Feb 18, 2015
2
0
4,510
A month ago, I access my ext. hard drive with no problem. A week ago, I tried to access it and to my surprise the pc is not recognizing my ext. hard drive. I tried 3 other pc/laptop with no success.

I also remembered that my ext. drive also had accidently fell off the top of my tower (1 1/2 foot high) on to my desk, and began to make a scratchy noise.

After viewing various info on line, I purchase and Orico 2.5" & 3.5" TA HDD Docking Station and opened my WD My book essential in order to retrieve my data. Only then, I was able to access the disk management and it showed that my removable drive was unknown and not initialized and that I had to re-initialise it, So I did but with no luck.

I also downloaded drivers, changed my cord... with no change.

My regular drive showed up at online and with a blue top row. My ext. drive showed up with a black top row unknown 2048.00 GB not initialized. The ext. hard drive is a 3TB.

I was also informed that it could be that my controller could be the problem. When it fell of the tower, it could have scratched the disk and that is why I can not access my info.

Any suggestion? how can I recover my data.

Do I need to get a new controller board or is it something else in order to get back my data.

Real suggestions of how to fix this would be greatly appreciated.

 
Hey kimom1. I'm very sorry to hear that you're having such issues with your drive. Unfortunately the first mistake you've made was taking the drive out if its enclosure, because My Book Essential has hardware encryption and you won't be able to get the data out of it if it's not properly connected to its enclosure (you might be able to get the data but it would be encrypted). Then you shouldn't have tried to initialize the drive if you need the data from it. :(
I'd recommend that you try to connect the drive back to its enclosure and try accessing it via Linux Live USB/CD and see if you can get the data this way, or use some of the data recovery options from this thread here: http://www.tomshardware.co.uk/forum/id-1644496/lost-data-recovery.html
Unfortunatelly if the drive is physically damaged, there's a great chance that those methods won't work so your best bet and most reliable option for this case would be a professional solution such as a data recovery company: WD Data Recovery Partners

I hope you're able to get your data back. Fingers crossed, good luck!
Boogieman_WD
 
It's not the controller board, it's the drive itself. The shock of it being dropped that distance on to a solid surface will have crashed the read/write heads against the data platters, permanently damaging both. The scratching/clicking sound is the mechanism trying to free the jammed heads.

The bottom line is that the drive is no longer usable, except as a paper-weight or door-stop.

You should have kept your data backed up to separate hard drive. One is not enough.
I have three external hard drives, each containing the same data. When one of them fails I still have my data on the other two.

Mind you, I did learn that lesson the hard way around 10 years ago. Unfortunately you've had to learn the hard way too.
 
@kimom1, 3TB My Book Essentials drives are not only encrypted, they are also configured with a 4KB sector size rather than the usual 512 bytes.

Initialising your drive was data destructive. If that is all that you did, then you would have overwritten sector 0. This damage is relatively easy to repair, but you must reinstall the drive inside its original enclosure.

That said, the fact that the drive is being detected with a capacity of 2048 GiB suggests that it may now have an internal fault. If you connect the bare drive directly to a SATA port on your computer's motherboard, how does a tool such as CrystalDiskInfo detect it? Does the SMART report show any reallocated, pending, or uncorrectable sectors? What capacity is reported?