Uncorrectable sector count - is it under warranty?

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spiderling

Reputable
Jul 31, 2014
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0
4,510
Hi, my ~6 months old WD blue HDD seems to not be healthy. See the output from CrystalDiskinfo and HD Tune Pro:
hPnx6e0.png

Is the problem bad? Might I lose data?
The drive has about 18 months of warranty left. Do you think that the drive could be replaced under warranty?
Thanks!
 
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Boogieman_WD
Hey spiderling. I'm sorry to hear that you're having such issues with your drive. It does look like there are a few bad sectors. I'd recommend that you backup any important data which you might have on it, just in case. Also I'd suggest that you get in touch with our customer support: Warranty & RMA Services to see if you can RMA it. From this link you can get to the WD support portal as well.

Hope that helps. Let me know how everything goes.
Boogieman_WD
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Boogieman_WD

Boogieman_WD

Judicious
Jul 31, 2014
6,050
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Hey spiderling. I'm sorry to hear that you're having such issues with your drive. It does look like there are a few bad sectors. I'd recommend that you backup any important data which you might have on it, just in case. Also I'd suggest that you get in touch with our customer support: Warranty & RMA Services to see if you can RMA it. From this link you can get to the WD support portal as well.

Hope that helps. Let me know how everything goes.
Boogieman_WD
 
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