Getting BSOD and atikmpag.sys error [Help!]

zupanman · Feb 18, 2015

Hello,

i know there are alot of articles about this problem but i can't find a solution to mine that is somehow abit special. So i get a BSOD everytime when i open a specifing program or link. For an example: If i start skype there is a BSOD with atikmpag.sys error, if i open a gif on 9gag it crashes with the same error, if i played a video that was not from youtube (till today) lets say video from Vimeo, and today it's happening if i play a youtube video...
When it gets to video games (old/new with graphic setting to all the way up that my PC can handle) everything is perfectly fine so i am doubthing it's a video card problem.
I've tried many solutions from disabling hardware acceleration (this worked for youtube till today otherwise it crashed even before), removing old drivers with driver sweeper and installing the latest ones, formating and re-installing windows, tried ranaming the atikmpag.sys file and creating a new one and nothing seems to work. Is there anything i forgot to try?
I am aiming that the problem might be in a hard drive because it is making disc check almost everytime it crashes and it is fixing all sort of stuff. Or could i be wrong with this?
Please let me know if you need any aditional information and thank you all for help in advance.

Error code from WhoCrashed:
crash dump file: C:\Windows\Minidump\021815-61386-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xB848)
Bugcheck code: 0x116 (0xFFFFFA800737A4E0, 0xFFFFF88006C0B848, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys

System spec:
-windows version: Windows 7 Service Pack 1, 6.1, build: 7601
-windows dir: C:\Windows
-Hardware: GA-MA790X-UD3P, Gigabyte Technology Co., Ltd.
-CPU: AuthenticAMD AMD Phenom(tm) II X4 965 Processor AMD586, level: 16
4 logical processors, active mask: 15
-RAM: 8588353536 total
-GPU: gigabyte 5870 HD

zupanman · Feb 18, 2015

Any one has an idea how to deal with this thing? Or at leas what would be the way to check if the hard drive is making these crashes. I really can't think of anything else.

scrototee · Feb 20, 2015

Hi,
I am currently debugging a BSOD that is also pointing to atikmpag.sys, which I discovered with WINDBG.exe.
I have the ADM Radeon R5 240.
My driver file was previously 13.251.0.0
and the atikdmag.sys file version is 8.01.01.1360

If you are running a similar video card on a 64-bit win7 install, then:
Update your video card driver file to version 14.501.1003 from http://www2.ati.com/drivers/amd-catalyst-omega-14.12-with-dotnet45-win7-64bit.exe

zupanman · Feb 21, 2015

scrototee :

Everything is up to date. Updated to the latest ATI drivers a few days ago but nothing changed. Yes i also used driver sweeper to delete all the files. This problem does not go away even if i format my disc and install a fresh copy of Windows 7 Ultimate-64bit.
Driver Packaging Version: 14.501.1003-141120a-177998C

I used Hiren's boot CD to get me some more information and used Victoria 4.46 to test my HDD. The information for S.M.A.R.T. were "BAD" and there were some sectors not in the best health.
So today i am checking if this problem is still here if i use a different HDD.

zupanman · Feb 21, 2015

I tried a different HDD with fresh windows install and no help. As soon as the drivers are installed everything starts shutting down. Playing a video with Windows Media Player, loging into skype... BSOD.
I'm assuming the graphic card is bad and needs to be changed. But im not getting it how can all the newer games run with no problem.

zupanman · Feb 23, 2015

I finaly did it! This has been a real pain in the ass because i have spent more then 6 months solving this problem and if any body else has this kind of problem and does not know the solution because nothing helps here is what i did.

All you need to do is to flash you VGA BIOS. I found this solution on some other forum and this is what that guy did.
_________________________________________________________________________________________
Solution:
The problem was that my motherboard (which is like 2-3 years old) had a too old VGA Bios version and the solution is obviously to update it.
Now both my motherboard and HD 5870 are from Gigabyte and this is how I did.

1. Download VGA Tools --@BIOS from: http://www.gigabyte.eu/Support/VGA/Util...
(the app in the top row)

2. Download the latest Bios VGA binary file for your graphics card. Now Gigabyte have their own system for their graphics cards names and mine was "GV-R587UD-1GD". Usually you can find this name on your receipt or on the box somewhere. Alt. you could install the --@BIOS tool and it's display the name for you.

3. When you have the Gigabyte-name for your graphics card goto http://www.gigabyte.com/support-downloa... and search for the name there.

4. Click your graphics card, Downloads, choose Bios under Download type and download the latest version unless it's a beta version. I used version F8 (on 2010-09-07). When you've downloaded the file, just unpack to your desktop.

5. Install the --@BIOS tool and restart your computer just to be sure.

6. Run the --@BIOS tool, backup your current bios file (mine was just version F3 when latest was F8 :S)

7. Click the Flash button and select the binary file you downloaded in step 3 and let the tool do its job and then restart your computer when it asks you to.

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Getting BSOD and atikmpag.sys error [Help!]

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