Display Driver Crashing and Blue Screens

androidconan

Reputable
Feb 19, 2015
2
0
4,510
For the past year or so I have been encountering a problem where my laptop screen would go black or flicker. Then I would get a notification saying ‘Display driver stopped responding and has recovered'. I asked a friend and they told me that it was nothing to worry about if it happened on occasion.

Recently I began using a program called Blue Stacks. Several weeks into using blue stacks I began noticing that using the program seemed to cause my screen to begin flickering and the ‘Display driver stopped responding and has recovered' error would show up. I ultimately stopped using the program when I also Blue Screened while using it. After which I tried updating my graphic driver (Intel HD Graphics 3000) to fix it.

However despite this I received another blue screen today and am now writing for help and advice on what to do. I’m not much familiar with posting on toms hardware or posting computer specs, so I apologize if this is in the wrong category/ not the right system info.

System Info:
Dell, Inspiron N5110, i7, 8 GB Ram, 64 Bit

Here is the error that I received following my restart after the crash:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA800FB84010
BCP2: FFFFF88005846370
BCP3: 0000000000000000
BCP4: 000000000000000D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\021915-28407-01.dmp
C:\Users\Andrew\AppData\Local\Temp\WER-198308-0.sysdata.xml

In addition I checked Dell Support Assist and was able to view information on the crashes. Because the whole report is quite lengthy and varies among each, I thought I’d start by just posting a shorter version of it.

http://imgur.com/oX2THtG
 
Solution
bugcheck 0x116 VIDEO_TDR_ERROR
means that the directx did not get a response from the video driver and attempted to reset the hardware and did not get a response in 30 seconds. So it figured the hardware failed and called a bugcheck to shut the system down.

anything in the system that prevents directx from getting a response can cause this.
I have see it happen because of firmware in solid state drives, old broken USB drivers, as well as mis configured audio drivers, as well as bugs in graphics drivers and in graphics hardware. Even heat related problems for the GPU can cause timing changes that mess up the electronics.

anyway, the best way to approach the problem is:
-update the BIOS or if it is up to date, reset it to defaults...
bugcheck 0x116 VIDEO_TDR_ERROR
means that the directx did not get a response from the video driver and attempted to reset the hardware and did not get a response in 30 seconds. So it figured the hardware failed and called a bugcheck to shut the system down.

anything in the system that prevents directx from getting a response can cause this.
I have see it happen because of firmware in solid state drives, old broken USB drivers, as well as mis configured audio drivers, as well as bugs in graphics drivers and in graphics hardware. Even heat related problems for the GPU can cause timing changes that mess up the electronics.

anyway, the best way to approach the problem is:
-update the BIOS or if it is up to date, reset it to defaults. A update will fix bugs and select better defaults and remove overclocking.
-update your USB drivers for your CPU chipset, for intel get them here:https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=20775
for external usb 3.0 chipsets get them from your motherboard vendors website.

-if you use a USB wireless ethernet card, update the driver.
-if you have a current nvidia graphics card, update the Ethernet driver so streaming will not get choked up because of ethernet driver bugs. It will also rebuild the database of hardware settings it sends to windows. Failure to do this may result in windows waiting for a response on hardware that is not there. IE, it is told you have a GPU with one set of settings then PNP detects a GPU with a different set of settings and assumes you have two GPUs. Fine until it tries to get a response from the first phantom GPU and bugchecks.
- if you use software overclocking of the CPU or GPU uninstall it until you figure out the problem.
- if your GPU is factory overclocked, use software to underclock the GPU by 50 or 100Mhz
(or maybe overclock your PCI-e bus to match the overclocked card)
- if you have a very old SSD over 2 years old, update the firmware.
- if you have a old SSD check the smart data in the drive with crystaldiskinfo.exe

anyway, that is some ideas. if you continue to get the bugcheck, you can try to reinstall directx on your system
I have see problems where a old driver delayed directx from getting its info. If you reinstall directx on windows 7 it would get first crack at the interrupts. (last driver installed gets first access on chained interrupts)

failing that, you need to change the memory dump type to full or kernel (not minidump) run verifier.exe and set some debug flags, reboot and wait until you get another bugcheck. put the new memory dump on a server and post a link.

 
Solution

sougo

Reputable
Jan 1, 2015
93
0
4,660
Hy there have you tried entering in to your bios (after pressing powewr switch immediatly press F12 and enter )in Bios setting Select the "load Default setting"
and then if ask for save changes select yes and exit,.
Hope it help you ^-^