WD my passport 1 TB got infected by some virus.. No antivirus can detect it..Not QuickHeal Not Norton...It Dosn't format on Wi

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pankaj3008

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Feb 20, 2015
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WD my passport 1 TB got infected by some virus.. No antivirus can even detect hard Disk..Not QuickHeal Not Norton...It Doesn't format on Windows not even on LINUX What should I do...I have Important data stored on it. How can a Hard drive gets blocked in such a way.
 
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SuperSoph_WD
Hey there, pankaj3008!

I'm very sorry to hear about your issues with the WD My Passport! :( I'd suggest to use WD's Data LifeGuard Diagnostics utility. It will not only let you test the drive for any damage, but it will has the feature of low-level format (a.k.a. Writing zeros). This procedure fully erases everything on your drive to the point of no return by writing zeros to every sector on the drive. Here's a link with more details about the low level format and how to perform it: http://products.wdc.com/support/kb.ashx?id=KLkbVE

Here are the links to the Data LifeGuard tool, you can install the one for Windows. If it doesn't let you format the drive, then I'd suggest to use the DOS version. In order to use the latter, you'd need to...
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JSAVAL

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Hello, can you explain with more details the problem?, does reconize your pc your HDD and can it copy files?

If you have important data I prefer to find first a sollution about that and then look for formating
 
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SuperSoph_WD

SuperSoph_WD

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Jul 30, 2014
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Hey there, pankaj3008!

I'm very sorry to hear about your issues with the WD My Passport! :( I'd suggest to use WD's Data LifeGuard Diagnostics utility. It will not only let you test the drive for any damage, but it will has the feature of low-level format (a.k.a. Writing zeros). This procedure fully erases everything on your drive to the point of no return by writing zeros to every sector on the drive. Here's a link with more details about the low level format and how to perform it: http://products.wdc.com/support/kb.ashx?id=KLkbVE

Here are the links to the Data LifeGuard tool, you can install the one for Windows. If it doesn't let you format the drive, then I'd suggest to use the DOS version. In order to use the latter, you'd need to create a DOS bootable USB though. Check the links and follow the instructions.
Windows version: http://products.wdc.com/support/kb.ashx?id=rYomu1
DOS version: http://products.wdc.com/support/kb.ashx?id=LqOeDK

Keep me posted! Hope this helps! :)
SuperSoph_WD
 
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