Computer freezes after exiting specific game - No BSOD - Event 41 Kernel Power

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Guest

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Hi there. Recently, I've noticed that occasionally after exiting the game 'Arma 3' that my computer completely freezes, forcing me to use my reset button. I took some advice and ran a full deep virus scan, Malwarebytes scan and performed a Check-disk on my HDD. Still however, the problem occasionally persists. I say 'occasionally' as most of the time I can exit the game with no issue. I'd say 1/10 times does it actually freeze.

When looking at event viewer after the freeze, I see the following:
s4UqbFc.png


I'll post my relevant specs below.

OS: Windows 7 Ultimate 64

GPU: GeForce GTX 560

CPU: Intel i5 3570 @ 3.40 GHz

RAM: 8.00 GB

PSU: Corsair Builder Series CXM 600W Modular 80 PLUS Bronze Certified ATX/EPS PSU
 
Solution
J
you have to know what ethernet card you are using to get a update. Most people use the one on their motherboard and might be able to get a update from their motherboard website.

since you system locks up but does not bugcheck, windows thinks it is still ok and updating the screen.
-You might want to google "how to force a memory dump with a keyboard" and make the registry settings so you can make a memory dump the next time the system locks up.
- you might want to change you memory dump type from a mini dump to kernel memory dump or a full memory dump, it will put more debugging info into the memory dump.
- you might want to run verifier.exe and set some debugging flags (deadlock detection might be useful)
how to run...
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johnbl

Polypheme
Nov 4, 2012
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the kernel power error 41 just is a note that the previous boot of the OS did not shut down correctly. Most likely it just indicated that your system hung and you power cycled the system and windows put a note in the event viewer on the next boot up.

you have to solve the real problem which is why your system hung. This is most likely a problem with the graphics driver software. The software is still talking to windows but is not updating the screen. Windows thinks it is working or it would reset the GPU card.

You would start by updating the graphics driver from nvidia, I would also update your Ethernet card because nvidia installs streaming and old Ethernet drivers screw up the nvidia driver. For myself, I disable the nvidia streaming software because I don't use it. I also disable the nvidia high definition sound support in control panel device manager because I don't have speakers in my monitor that would be feed by the GPU video cable.

You would also want to make sure your GPU fans are spinning up and blow out any dust, and remove any BIOS, GPU or CPU overclocking
and check for heat issues and power problems to your GPU.
 
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G

Guest

Guest



Sorry, I'll just some this up in points

1)My Nvidia drivers are always kept up to date via GeForce experience automatic updating

2)I actually cant stream as the streaming capability requires a GTX600 series GPU or higher in order to work. Should I still disable it? If so, how?

3)When I go into device manager I see five Nvidia sound devices listed (4x 'Nvidia High Definition Audio and 1x Nvidia virtual audio device(Wave extensible WDM) ) , should I disable them all?

4)How can I update my Ethernet card?

5) I monitor my temperatures consistently, and my GPU never goes over 60 degrees Celsius. The fans are definitely working.
 
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J

johnbl

Polypheme
Nov 4, 2012
10,072
185
67,090
you have to know what ethernet card you are using to get a update. Most people use the one on their motherboard and might be able to get a update from their motherboard website.

since you system locks up but does not bugcheck, windows thinks it is still ok and updating the screen.
-You might want to google "how to force a memory dump with a keyboard" and make the registry settings so you can make a memory dump the next time the system locks up.
- you might want to change you memory dump type from a mini dump to kernel memory dump or a full memory dump, it will put more debugging info into the memory dump.
- you might want to run verifier.exe and set some debugging flags (deadlock detection might be useful)
how to run verifier:http://www.sevenforums.com/crash-lockup-debug-how/65331-using-driver-verifier-identify-issues-drivers.html

so if add the registry setting to do a memory dump from the keyboard, you run verifier, set the flags, change the memory dump type so the debug info will not be removed from the memory dump, reboot, then run your system until you get system hang. Trigger a keyboard memory dump, then put the memory dump on a cloud server someone can look at it and see why the system was hung. (maybe) or at least find likely problems if it is a driver problem.

-you can bring up the windows task list and see if the nvidia streaming is currently running. (disable it if it is)
- you can enable and disable sounds in the control panel, just give it a try and make sure your sound still works, if not re enable it.
(don't remove the sound support or Plug and play will just reinstall it.)
 
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Solution
G

Guest

Guest
This all sounds very complicated and confusing to me. I've checked and my Ethernet card driver is totally up to date and I'll make sure to end the Nvidia streaming process via task manager from now on. I've also disabled the Nvidia High Definition Audio drivers on device manager and my sound still works so I can leave them disabled. I have also disabled the Nvidia Virtual Audio Device as it is only used for streaming.

Thank you for all of your help, but this all seems a bit too advanced and complicated for me.
 
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