Used Dell factory reset program
It wiped out the hard drive and reinstalled the os. Started up as a new computer asked for name and password,re type password, hint. Now it says incorrect user name or password...
Make sure you type the password using the same case (ie caps or non-caps) that you used for the initial password setup.. This applies to each individual letter if your set password contains a mixture of both.
That's as much help as we can provide you with where passwords are concerned.