random reboots while gaming

Harley Van Belkom · Feb 24, 2015

hello guys
i have an issue
i have had a pc built about 6 - 8 months ago and ever since the first day i have had crashes while gaming its as if the power drops out and then back on again
i have swapped out the gpu and ram but it still does it

pc specs:
i7 4790 3.60 ghz
2x 4 gig g skill ram
nvidia gforce 770gtx
2x 128 gig raded sshd
1 terabit stroage
800w coolmaster psu

any help on this matter would be much appreciated as it is doing my head in

p.s i have returned it to the shop multiple times but each time they say they have fixed it it still happens

vesp3r · Feb 24, 2015

Cause 1: Overheating problems
Cause 2: Faulty part (ram/gpu/psu)

If the shop guys say they fixed it and problem still exist then i suggest you to change the service
Try to check those causes i listed

Tjmobus · Feb 24, 2015

Check the temperature of your system and let us know what it is when it shuts down, that could very well be the problem.

Harley Van Belkom · Feb 24, 2015

i have swapped out the gpu and the ram for other ones but it still did it

atm the cpu is at 40 degrees at idle and typing this (only app open )
after boot up after a crash the cpu temp is about 68 degrees Celsius
i only have the stock cpu cooler on atm

i donno what the normal temp is but i dont think it could be overheating coz its been happening ever since had the pc built (i could be wrong)

vesp3r · Feb 25, 2015

test the temps while gaming not on idle

Harley Van Belkom · Feb 25, 2015

ok after 2 hours of gaming the temps were between 65 and 71 for the cpu and the gpu was staying between 48 and 51 but it did not crash I'll retry when I can and see if it crashes

Harley Van Belkom · Feb 26, 2015

ok so tonight i started my computer and started the game i was sitting in the main menu for about 3 mins and the computer shut down

vesp3r · Feb 26, 2015

well i dont know whats your warning settings on temps but it doesnt seem all that hot to me. Since you already tested ram and gpu go ahead and check the psu and cpu. Make sure everything inside your case is being cooled properly

Harley Van Belkom · Feb 26, 2015

i dont think over heating is an issue coz i just stated the pc and opened the game when it did it, i will have to try borrow a psu to test with as i dont have a spare, any chance it could be caused by software failure ?

vesp3r · Feb 26, 2015

if its software it usually gives error. still you can use the log file to see for error msg when pc shut down (Control Panel\All Control Panel Items\Performance Information and Tools\Advanced Tools <-for win7)

Harley Van Belkom · Feb 26, 2015

Checked out the logs there wore a few codes in like kernal power 41 and stuff but other than that nothing special, I was speaking to a mate and he thinks I might be pushing the graphics card too hard could that cause this ?

vesp3r · Feb 27, 2015

not sure but it could be the psu.... since you already rolled out heat and gpu and ram thats the only logical choise left

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random reboots while gaming

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