Hi folks... I'm giving a ton of details here. Thanks to anybody who reads it all.
A neighbor asked me to help fix her printer. She said it worked fine when her friend set it up, then "the internet went out" and she could never print again.
PC is an IBM Thinkpad laptop still running WinXP. (nice touchscreen... very responsive. Connected to the internet with no problems. PC seems fine.)
Printer is HP Envy 7640. (about 3 months old)
Pulled up her router in the browser. It showed the printer was connected via wireless at 192.168.1.4.
I used the front panel of the printer to pull up the wireless configuration menu, and hit print. 3 pages of info came out... so PRINTER WORKS.
The wireless IP address and router name confirmed what what the router already told me.
It also showed this printer has its own WiFi network... it acts as a hotspot so you don't even have to go through a router.
From command prompt on PC I could ping the printer at 192.168.1.4.
Went into Windows Devices and Printers. Saw this printer was on there twice, but decided to add from scratch. When adding a network printer, her printer advertised itself and let me select it. I double checked the port... it was the correct IP address for the printer.
HERE's where I think the problem lies... next it asks to select which printer from the big list of printers. (I guess that's where we're selecting a driver.) I scroll down to the HP section, and top of the list it says "FAX HP Envy 7640". (maybe a few more words, but it started with the word FAX and had her exact printer in the name.) I looked down the list, this was the only one that came close... and that's pretty damn close... so that's what I chose.
Windows asked if I wanted to keep the driver (recommended), so I said yes.
But PRINT TEST PAGE didn't go through... it went into the queue, waited, then disappeared from the queue. But no printing.
I connected her PC to the printers own WiFi Network, bypassing the router. Now we're on the 192.168.133.xx network. No internet access anymore, but I could ping the printer. Added the printer again, same as above... it advertised itself, I selected it, I got the big list of printers, picked "FAX HP Envy 7640", and told it to keep the driver.
Same thing... PRINT TEST PAGE sends a job into the queue, then it disappears... nothing prints.
Sooo... printer can print, networks seem to work, I can ping, printer even advertises itself... but print job doesn't print.
Why does the printer show up in the list with the word "FAX" as the first word? Is this the wrong driver?? It seems to me the printer should show up as "HP Envy 7640" not "FAX HP Envy 7640".
Any suggestions ??
A neighbor asked me to help fix her printer. She said it worked fine when her friend set it up, then "the internet went out" and she could never print again.
PC is an IBM Thinkpad laptop still running WinXP. (nice touchscreen... very responsive. Connected to the internet with no problems. PC seems fine.)
Printer is HP Envy 7640. (about 3 months old)
Pulled up her router in the browser. It showed the printer was connected via wireless at 192.168.1.4.
I used the front panel of the printer to pull up the wireless configuration menu, and hit print. 3 pages of info came out... so PRINTER WORKS.
The wireless IP address and router name confirmed what what the router already told me.
It also showed this printer has its own WiFi network... it acts as a hotspot so you don't even have to go through a router.
From command prompt on PC I could ping the printer at 192.168.1.4.
Went into Windows Devices and Printers. Saw this printer was on there twice, but decided to add from scratch. When adding a network printer, her printer advertised itself and let me select it. I double checked the port... it was the correct IP address for the printer.
HERE's where I think the problem lies... next it asks to select which printer from the big list of printers. (I guess that's where we're selecting a driver.) I scroll down to the HP section, and top of the list it says "FAX HP Envy 7640". (maybe a few more words, but it started with the word FAX and had her exact printer in the name.) I looked down the list, this was the only one that came close... and that's pretty damn close... so that's what I chose.
Windows asked if I wanted to keep the driver (recommended), so I said yes.
But PRINT TEST PAGE didn't go through... it went into the queue, waited, then disappeared from the queue. But no printing.
I connected her PC to the printers own WiFi Network, bypassing the router. Now we're on the 192.168.133.xx network. No internet access anymore, but I could ping the printer. Added the printer again, same as above... it advertised itself, I selected it, I got the big list of printers, picked "FAX HP Envy 7640", and told it to keep the driver.
Same thing... PRINT TEST PAGE sends a job into the queue, then it disappears... nothing prints.
Sooo... printer can print, networks seem to work, I can ping, printer even advertises itself... but print job doesn't print.
Why does the printer show up in the list with the word "FAX" as the first word? Is this the wrong driver?? It seems to me the printer should show up as "HP Envy 7640" not "FAX HP Envy 7640".
Any suggestions ??