New PC crashing problems

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Andrewhall1234

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Jan 22, 2015
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I bought a new PC that was built by a company. The spec is as follows:

16GB-Kit Corsair Vengeance
Corsair Carbide Series SPEC-03
Corsair Professional Platinum Series HX850i
EVGA GeForce GTX 970
Gigabyte GA-Z97X-SLI
Intel Core i7-4790K
Samsung SH-224DB
Samsung SSD 840 EVO Basic 250GB
WD Green 2TB SATA 6Gb/s
Windows 8.1 Pro 64-Bit (SB-Version)

Since I received the PC I have had problems setting it up. It keeps freezing with a black screen forcing a reboot or having a DPC watchdog violation. I've tried installing drivers and a lot of the time the cause seems to be the GPU. When I try to install those drivers it freezes or i have lots of corruptions on screen. I tried two different versions of drivers and installed SSD firmware. Yesterday, i had everything working and installed 3d packages Maya and Mudbox. Soon after, it crashed again (several hours after the last one). I'm thinking of sending it back but want to try a few more times. I've just reinstalled Windows and formatted the drives to get rid of any old drivers. What order should I u[pdate drivers?

Windows updates first? Mobo first? Intel Chips first? GPU first?

I have on-board graphics as well as the GPU and an option to disable the CPU graphics through the BIOS. Please help!!!
 
Solution
RunLuke
Start over, see if it reboots/crashes with no drivers.
Don't install a bunch of drivers at the same time, let the system boot between them, start with the most necessary drivers like chipset and such. But be aware that windows does install many many many of the drivers itself, you many have scrwed somehting up installing your own. DPC watchdog is related to SSD, quite often, anyways, so.

Oh yeah, and report back how it goes, nice for people having the same issue.
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RunLuke

RunLuke

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Dec 8, 2014
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Start over, see if it reboots/crashes with no drivers.
Don't install a bunch of drivers at the same time, let the system boot between them, start with the most necessary drivers like chipset and such. But be aware that windows does install many many many of the drivers itself, you many have scrwed somehting up installing your own. DPC watchdog is related to SSD, quite often, anyways, so.

Oh yeah, and report back how it goes, nice for people having the same issue.
 
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Solution
sz0ty0l4

sz0ty0l4

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Jan 9, 2015
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As your PC is prebuilt by a company, most likely you have warranty for the whole PC and not the parts. this means that you are not forced to find t he faulty part and you should just send it back and activate warranty.

Btw some of the possible cases for this issue:
faulty psu
faulty gpu

did you connect your psu pci cables to the gpu correctly?
did you connect your display's hdmi/displayport cable to your gpu right? because if its in the mobo, that could cause this aswell
 
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Andrewhall1234

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Jan 22, 2015
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It seems stable when I do a fresh install of the OS. The problems seem to happen when I start with the graphics drivers Intel HD 4600 and the Nvidia drivers.

Should I install the Intel on-board graphics drivers/chipset before trying the Nvidia ones? Should I install the Nvidia Experience tool interface as well, or just try the drivers?
 
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RunLuke

RunLuke

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Dec 8, 2014
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Don't install the Intel display Drivers (I figure you don't need them since you have a dedicated GPU), try another version of the Nvidia-drivers (maybe the beta if the official one doesn't work) and get the from here http://www.geforce.com/drivers, if you are using a cd that came along with the computer (never use cd's, they are always old, get the drivers online).

But I'd just wait installing anything, see what windows does, it should be able to get all drivers automatically, I don't think I installed a single one except for keyboards and GPU.
 
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