System Service exception error

OMINIX

Reputable
Feb 28, 2015
3
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4,510
I recently unboxed my new pc from Cyberpowerpc and every 5 mins or so I get a BSOD error with the following System_Service_Exception. i took the liberty and made the DMP file for viewing https://drive.google.com/file/d/0B2VwMl0byjyELWdFYnlyOGdYNkk/view?usp=sharing

please someone help me i dont want to go through RMA as it will take weeks to get back.

below is my system specs:
GPU: GeForce GTX 970
CPU: AMD FX 9590 Eight-Core Processor
Memory 16.00 GB Ram
OS: Windows 8.1
 
Solution
suspect driver:
Sierra Wireless VSP using Serial MUX Driver
\SystemRoot\system32\DRIVERS\swvspser.sys Thu Aug 13 15:10:20 2009
It is much too old for this version of windows and is a likely point of failure. Update or remove.

look here and see if you can find a update for your product.
http://www.sierrawireless.com/

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your bugcheck was in win32k.sys this driver is commonly attacked by malware so you should:
- run malwarebytes
- start cmd.exe as an admin and run the system file check utility.
sfc.exe /scannow
and confirm that it can fix any errors. If it can not fix a error then run:
dism.exe /online /cleanup-image /restorehealth

Since you were running chrome at the time you might disable any add on software and see...
suspect driver:
Sierra Wireless VSP using Serial MUX Driver
\SystemRoot\system32\DRIVERS\swvspser.sys Thu Aug 13 15:10:20 2009
It is much too old for this version of windows and is a likely point of failure. Update or remove.

look here and see if you can find a update for your product.
http://www.sierrawireless.com/

-------------
your bugcheck was in win32k.sys this driver is commonly attacked by malware so you should:
- run malwarebytes
- start cmd.exe as an admin and run the system file check utility.
sfc.exe /scannow
and confirm that it can fix any errors. If it can not fix a error then run:
dism.exe /online /cleanup-image /restorehealth

Since you were running chrome at the time you might disable any add on software and see if it is related.


-That being said, the stack did not look like a malware problem but more like a programming mistake.
The system was cleaning up resources that were deleted and was passed a bad memory address. Or one that was already deleted.

you do have one set of unusual drivers:
\SystemRoot\system32\DRIVERS\ngDFnet00.sys Wed May 22 10:57:10 2013
\SystemRoot\system32\DRIVERS\ngDFser00.sys Mon Apr 01 10:20:14 2013
\SystemRoot\System32\drivers\ngDFwdmbus00.sys Thu Jul 11 10:30:12 2013

they might be for a NETGEAR AirCard 778S ( Virgin Mobile) You might see if this is a update for them:
http://downloadcenter.netgear.com/en/product/AirCard%20778S%20(Virgin%20Mobile)#searchResults

I would try the things listed above but if that does not work/find anything you would want to change your memory dump type to kernel or full, then run verifier.exe to force windows to do some checking on the drivers.
how to run verifier.exe :http://www.sevenforums.com/crash-lockup-debug-how/65331-using-driver-verifier-identify-issues-drivers.html
if verifier finds a issue with a driver it will call a bugcheck and name the driver with the error. The changing the memory dump type from minidump to kernel means the info will not be stripped out of the memory dump when it is saved to a file. But the file will be much larger.



 
Solution