Rare problem - Instant crash on ATI driver installation - AXR9 280

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Djak372

Djak372

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Jan 30, 2013
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Description of the problem :

I have received my new PowerColor AXR9 280 3gbd5-t2dhe that was sent as a replacement for my faulty HD 7950 PCS +. I installed it properly and booted the computer.

The Graphic's card displays solid white/blue/purple vertical lines on the screen (starts at the BIOS and never disappears). These lines change positions when I change the resolution.

Everytime I try to install the ATI driver (I have tried the 14.4 and the 14.12 versions), the screen goes completely blue/purple/white, and remains frozen indefinitely. After I force reset, the ATI driver still doesn't show up in Device manager. Only ''Microsoft Basic Display Adapter'' shows up in the device manager for display devices.

Solutions tried :

- Boot up the computer with the on board graphics with the card plugged in. Tried to install the ATI driver. Still froze during installation (no color, only freezing).

- Set the graphics display to PCI-e by default in the BIOS.

- Checked if all connections were between the PSU and the GPU were fine.

- Remove all drivers with DDU and boot up.

- Remove all drivers with DDU and reinstall ATI drivers.

Hardware :

GPU : PowerColor AXR9 280 3gbd5-t2dhe
PSU : Corsair HX650
Motherboard : ASUS B85M-E/SCM
CPU : Intel I5-4460
RAM : 2x4G Kingston 1333 Mhz
SSD : 120G Neutron GTX Corsair, SAMSUNG 240 EVO
HDD : 2x standard HDDs

Screenshots :

6ftMIC.jpg

maZ8dl.jpg
 
Solution
SinxarKnights
It is highly unlikely it is a power issue. If it doesn't get enough power it will let you know with some VERY loud beeps. It is only a 280 so it isn't super power hungry. It peaks around 200 watts overclocked at 100% load (such as furmark benchmarking). Yea realized after posting that your old card was AMD as well.

The artifacts during boot is a classic sign of a bad card. It has happened to me twice, once from my GeForce 5200FX (had a giant overclock and it eventually died) and once when my 8800GT finally gave up. But there is a slight chance it could be something different.

If you get the artifacts when it is in the second slot you have 2 choices. Try it in a different PC or RMA it.
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SinxarKnights

SinxarKnights

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Jan 3, 2007
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If you are 100% sure the card is seated and connected to the monitor correctly - my best guess by the artifacts in the BIOS screen the card is defective.

However this raises the question, how do you know your last card was busted? You didn't mention if you uninstalled the Nvidia drivers, did you do that? That may cause the ATI driver install to fail.

Not sure if your second x16 slot runs at x16 or not (could be x8 or even x4). Regardless try switching it to the other slot before RMA'ing it and let us know what happens. If it goes away it might be a motherboard issue. If it stays it is def the card.
 
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Djak372

Djak372

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Jan 30, 2013
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The previous card was not actually defective, it just made coil whine noise that bothered me.

I never had an NVIDIA card so I never uninstalled drivers for it. I will try.

This is the expansion slots my motherboard has :

1 x PCIe 3.0/2.0 x16
1 x PCIe 2.0 x16 (x4 mode)
1 x PCIe 2.0 x1
1 x PCI

Someone suggested that my motherboard or PSU might not be able to send enough energy to the card. Judging by my specifications, is that a possibility ?
 
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SinxarKnights

SinxarKnights

Distinguished
Jan 3, 2007
2,333
3
20,960
It is highly unlikely it is a power issue. If it doesn't get enough power it will let you know with some VERY loud beeps. It is only a 280 so it isn't super power hungry. It peaks around 200 watts overclocked at 100% load (such as furmark benchmarking). Yea realized after posting that your old card was AMD as well.

The artifacts during boot is a classic sign of a bad card. It has happened to me twice, once from my GeForce 5200FX (had a giant overclock and it eventually died) and once when my 8800GT finally gave up. But there is a slight chance it could be something different.

If you get the artifacts when it is in the second slot you have 2 choices. Try it in a different PC or RMA it.
 
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Solution
Djak372

Djak372

Distinguished
Jan 30, 2013
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Alright thanks.

Isn't it weird though that, using the card, I can actually watch videos and play games ? It's only the vertical lines and the resolution that can't be solved (because of the problem with the ATI driver installation) ?
 
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