Windows is randomly disabling USB devices

McCheesyThePuff

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Feb 26, 2015
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Hello,
I have googled far and wide, and have yet to hear of a problem similar to this.
Windows appears to be shutting off two of my USB devices without warning, for no apparent reason.
My keyboard will randomly hang on a key or shut off, and my USB wifi adapter will simply turn off. It will cut me out from the internet and give me 5 connection bars with a red X over them, unlike if the adapter was not plugged in, it would shot a monitor and a cable with a red X. This must mean it is not disconnecting from the computer but something more trivial as to being disabled by the computer.

I have tried:
-Reinstalling drivers
-Prevent windows from turning off devices to save power
-Disable USB suspending in power options
-Plugging them into different USB ports

Both of these devices work normally on other computers, so I can't seem to understand why all of a sudden these devices just want to turn off? I have to plug them back into the same or other USB port to get them to renable, where they will inevitably turn off again. Please note the devices aren't randomly disconnecting, as windows still detects them plugged in and working properly when they are off.

PC Specs:
OS: Windows 7 Ultimate 64 bit
RAM: 16GB Dual Channel 1600mhz DDR3
Mobo: Gigabyte 970A-UD3P
CPU: AMD FX-6300
Wifi Adapter: Netgear WNA1100 N150
Keyboard: BlackWidow Ultimate 2013

Thanks!
 
Solution
Those readings look fine, it must be a bad translation from the software tables.

Try going to the following link and clicking on the greyed out tab that says "optional downloads". Download and install the updated AMD chipset, SATA and RAID driver package. This is NOT included in the AMD Omega drivers package for GPUs so you still want to install it even if you have the GPU drivers installed. What is your GPU model by the way, it's not listed above?

http://support.amd.com/en-us/download/desktop?os=Windows+8.1+-+64
What is your motherboard release version? If it's a revision 1 board and you have the F1 BIOS, I'd try the Beta version listed on the UD3P product page.

More importantly though, what is your power supply model number. Unusual issues like this that can't be explained through any other reasonable method are extremely suspect in the area of the PSU. It also begs the question as to whether or not you're overclocking at all and if so, how exactly. Systems with modified system bus speeds might exhibit similar USB issues due to the USB bus being affected by the adjustment.

It could also be that the other system you've tested those items with have newer chipsets and their BIOS's have better support for newer hardware. The UD3P is a rather old release and might encounter some rare situations where very new hardware is not supported by the firmware. That would be an outside chance, but maybe worth mentioning. Also, if your OS isn't a genuine version, not that it isn't, but I've seen some crazy stuff on client systems with cracked versions of Windows that were resolved with a clean install of a licensed copy.
 

McCheesyThePuff

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Feb 26, 2015
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Thanks for the response!

I am using revision 1. Will look into the Beta one you suggested.

My PSU is a Corsair CX500M 500W 80+ Bronze. Leaning towards it being the PSU.
I am also not overclocking, and never have. To be safe I set my BIOS back to defaults last week or so, after the problem started.

I'd like to rule out unsupported BIOS firmware, since I have been using the same products for all of 2014. The issue started happening at the end of January this year.
Also, not sure if my Windows is legit or not, as I did not install it. I am not sure how to check, and it is not asking me to activate windows in computer properties.

Thanks!
 
Download HWinfo and run "sensors only":

http://www.hwinfo.com/download.php


Take a screenshot of all the sensors. You'll probably need to take three screenshots to get them all by scrolling down and taking second and third shots.

Post the resulting screenshots here using the instructions at the following link. If possible, take a series of shots with the computer both at idle and under load so I can see if there are any differences in any of the voltage or other sensor readings.:


http://www.tomshardware.com/forum/id-2546991/detailed-instructions-posting-images-thread-tom-hardware.html
 

McCheesyThePuff

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Feb 26, 2015
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4,510


Idle:

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ZfyQEII.png



Load:

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N4Mukoz.png


Thanks!
 
Well, your voltages are all whack. There is either an incompatibility with HWinfo and your motherboard sensors or the PSU has issues. Your 3.3V is only showing 2.004V, which is bad, and your 12v and 5v aren't showing at all. Go into the BIOS and record the system voltage readings there and post them back here. +12v, +5v and +3.3v are the ones we're concerned with right now. Two volts on the 3.3 doesn't look good though.
 

McCheesyThePuff

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Feb 26, 2015
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The BIOS gave me:
3.3v - 3.225v
5v - 5.040v
12v - 12.024v

Is there still something fishy or are the sensors off?
 
Those readings look fine, it must be a bad translation from the software tables.

Try going to the following link and clicking on the greyed out tab that says "optional downloads". Download and install the updated AMD chipset, SATA and RAID driver package. This is NOT included in the AMD Omega drivers package for GPUs so you still want to install it even if you have the GPU drivers installed. What is your GPU model by the way, it's not listed above?

http://support.amd.com/en-us/download/desktop?os=Windows+8.1+-+64
 
Solution

McCheesyThePuff

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Feb 26, 2015
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4,510


I apologize, my GPU is an XFX R9 270X.
I just finished installing the driver package, so will this be a possible solution to the issue or is there anything further I can do?
Thanks
 

McCheesyThePuff

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Feb 26, 2015
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4,510
Too early to tell, as its a random issue. Sometimes it goes away for 1-3 days, then starts doing it around 6-10 times a night. After a couple of days of sturdiness, I'll mark it as the solution. Thanks!
 

McCheesyThePuff

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Feb 26, 2015
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4,510
I apologize for my 13 day delay.
After observing for this long of time, the wifi adapter only disconnected 2-3 times instead of 25. Nothing else did. So it appears you have pretty much solved my problem, and I am going to assume all further issues are with the adapter itself, as all other hardware now works properly. Many thanks to you sir!