BSOD every 2-3weeks ,please help, WinDbg report and pictures

Toggle sidebar Toggle sidebar
m4r1n7

m4r1n7

Distinguished
Dec 8, 2014
106
1
18,695
Hello guys my rig is 4 months old and my system is :

MOBO: ASUS Maximus VII HERO
Processor: i7 4790k 4ghz tb: 4.4 ghz
Memory (part number): 16 gb 1600mhz Ripjaws Gskill.
Graphics Card # 1:Asus Strix gtx 970 4gb
Graphics Card # 2:Asus Strix gtx 970 4gb
Monitor: LG FLATRON W2361V 60hz 1920x1080
Storage # 1:SSD KINGSTON 120GB
Storage # 2:WDC 640GB
CPU Cooler:GTS V8
Case:Cooler Master HAF 912
Power Supply:Corsair TX 750W
Keyboard: Razer Anansi
Mouse: Razer Naga Molten
Headset: Steelseries Diablo 3 headset
OS:windows 7 64 -ultimate



I GET get random BSOD every 2-3 weeks, error bugcheck: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff960002d4c0a, 0xfffff8800ff88860, 0x0000000000000000).

here is Windbg report:

Microsoft (R) Windows Debugger Version 6.3.9600.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available


************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*C:\Windows\symbol_cache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e0c000 PsLoadedModuleList = 0xfffff800`03049e50
Debug session time: Sun Mar 1 15:46:00.408 2015 (UTC + 1:00)
System Uptime: 0 days 19:49:27.267
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 000007ff`fffd5018). Type ".hh dbgerr001" for details
Loading unloaded module list
.............
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960002d4c0a, fffff8800ff88860, 0}

Page 410e9c not present in the dump file. Type ".hh dbgerr004" for details
Probably caused by : win32k.sys ( win32k!bMigrateSurfaceForConversion+1f6 )

Followup: MachineOwner
---------

4: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960002d4c0a, Address of the instruction which caused the bugcheck
Arg3: fffff8800ff88860, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP:
win32k!bMigrateSurfaceForConversion+1f6
fffff960`002d4c0a 8b5808 mov ebx,dword ptr [rax+8]

CONTEXT: fffff8800ff88860 -- (.cxr 0xfffff8800ff88860;r)
rax=0000000000000e67 rbx=fffff900c00fb010 rcx=0000000068050a9d
rdx=0000000000000000 rsi=fffff900c2396390 rdi=0000000000000000
rip=fffff960002d4c0a rsp=fffff8800ff89240 rbp=fffff900c20ca7d0
r8=0000000028051079 r9=fffff900c0200000 r10=0000000000000000
r11=fffff900c1ff1270 r12=fffff900c2396390 r13=fffff900c20ca7d0
r14=fffff900c2396390 r15=0000000000000001
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
win32k!bMigrateSurfaceForConversion+0x1f6:
fffff960`002d4c0a 8b5808 mov ebx,dword ptr [rax+8] ds:002b:00000000`00000e6f=????????
Last set context:
rax=0000000000000e67 rbx=fffff900c00fb010 rcx=0000000068050a9d
rdx=0000000000000000 rsi=fffff900c2396390 rdi=0000000000000000
rip=fffff960002d4c0a rsp=fffff8800ff89240 rbp=fffff900c20ca7d0
r8=0000000028051079 r9=fffff900c0200000 r10=0000000000000000
r11=fffff900c1ff1270 r12=fffff900c2396390 r13=fffff900c20ca7d0
r14=fffff900c2396390 r15=0000000000000001
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
win32k!bMigrateSurfaceForConversion+0x1f6:
fffff960`002d4c0a 8b5808 mov ebx,dword ptr [rax+8] ds:002b:00000000`00000e6f=????????
Resetting default scope

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: DragonAgeInqui

CURRENT_IRQL: 0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER: from fffff960002d527b to fffff960002d4c0a

STACK_TEXT:
fffff880`0ff89240 fffff960`002d527b : fffff900`00000000 fffff8a0`00000000 00000000`00000000 00000000`00000000 : win32k!bMigrateSurfaceForConversion+0x1f6
fffff880`0ff89370 fffff960`002fc3e3 : fffff900`00000000 fffff900`c1e0ccd0 00000000`00000001 00000000`00000008 : win32k!pConvertDfbSurfaceToDibInternal+0x1cb
fffff880`0ff89450 fffff960`002d5358 : fffffa80`110a08e0 00000000`00000001 00000000`00000000 fffff960`002762cf : win32k!MulConvertChildRedirectionDfbSurfaceToDib+0x53
fffff880`0ff89490 fffff960`002d1267 : fffff900`c00d4280 fffff900`c00d4280 00000000`00000000 00000000`00000000 : win32k!pConvertDfbSurfaceToDib+0x80
fffff880`0ff894c0 fffff960`002d1b1f : fffff900`c00d4280 00000000`00000001 fffff900`c2758280 fffff900`c00d4280 : win32k!bDynamicRemoveAllDriverRealizations+0x4f
fffff880`0ff894f0 fffff960`00293c50 : 00000000`00000000 fffff900`00000000 fffff900`00000400 fffff900`00000000 : win32k!bDynamicModeChange+0x1d7
fffff880`0ff895d0 fffff960`000db2da : 00000000`00000000 fffff900`00000000 00000000`fffffffe 114078b0`00000004 : win32k!DrvInternalChangeDisplaySettings+0xd14
fffff880`0ff89810 fffff960`001c2c41 : 00000000`00000004 fffff900`c00d4280 00000000`00000000 114078b0`00000004 : win32k!DrvChangeDisplaySettings+0xeda
fffff880`0ff899f0 fffff960`001c2e9e : 00000000`00000000 00000000`3364f180 00000000`3364f130 fffff880`04e9d747 : win32k!xxxInternalUserChangeDisplaySettings+0x329
fffff880`0ff89ab0 fffff960`001b0898 : 00000000`3364f130 00000000`3364f180 00000000`00000000 00000000`00000004 : win32k!xxxUserChangeDisplaySettings+0x92
fffff880`0ff89ba0 fffff800`02e7d153 : fffffa80`11427b60 fffff880`0ff89c60 00000000`3364f330 00000000`66ba9bd4 : win32k!NtUserChangeDisplaySettings+0x98
fffff880`0ff89be0 00000000`76bf636a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`3364f108 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x76bf636a


FOLLOWUP_IP:
win32k!bMigrateSurfaceForConversion+1f6
fffff960`002d4c0a 8b5808 mov ebx,dword ptr [rax+8]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!bMigrateSurfaceForConversion+1f6

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc5e0

IMAGE_VERSION: 6.1.7600.16385

STACK_COMMAND: .cxr 0xfffff8800ff88860 ; kb

FAILURE_BUCKET_ID: X64_0x3B_win32k!bMigrateSurfaceForConversion+1f6

BUCKET_ID: X64_0x3B_win32k!bMigrateSurfaceForConversion+1f6

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:x64_0x3b_win32k!bmigratesurfaceforconversion+1f6

FAILURE_ID_HASH: {ad4553e0-c33c-d8a4-756a-58df6aebb3cd}

Followup: MachineOwner
---------
Click to expand...

bugcheck is every 2,3 weeks
This happens random when I press x on google chrome, when i maximize the game after being on desktop, when I try to shut down computer, when I exit game or application
 
Solution
J
Yes, your bugcheck was due to your old windows 7 build 7600. Current versions of graphics drivers no longer work around the bugs in that build. You have to have service pack 1 installed or you will get a series of bug checks.
Sort by date Sort by votes
m4r1n7

m4r1n7

Distinguished
Dec 8, 2014
106
1
18,695


It doesn't have anything to do with nvidia drivers, checked that
and intel inf drivers ? which one to chose,please help
 
Upvote 0 Downvote
m4r1n7

m4r1n7

Distinguished
Dec 8, 2014
106
1
18,695




they are updated
stil dont have a clue what is going on
 
Upvote 0 Downvote
laviniuc

laviniuc

Judicious
Nov 29, 2013
5,505
18
32,415
check temperatures too (realtemp, coretemp, hwmonitor), and try leaving just one of the graphics cards plugged in, just one of the ram sticks, switch it around in each slot too

have you installed any dubious programs lately?

try a linux live on usb too (knoppix on stick for example or kubuntu) to make sure it's not a drivers/os issue.
 
Upvote 0 Downvote
m4r1n7

m4r1n7

Distinguished
Dec 8, 2014
106
1
18,695


no I didnt
Iam very carefull about viruses ,malware programs etc.,mostly about the whole computer ,
temperatures are fine,double checked them
This started to happen even before I SLI'd the graphics
like 2 days of my new build up rig
actually I think it is cause of win32sys older version of w7 .
I will see now if it will happen again

I will give you examples as I remember them pretty well, I had 8 BSOD's in my 4months old RIG
1. I was exiting Shadow Of Mordor
2. I was closing the chrome tab
3.I was exiting Dark Souls 2
4. I was trying to shut down the computer and got random BSOD
5. I was maximizeing the game after being on desktop , in this case Dragon Age 3
(thats all bsods I can remember and I had 8 of them as I've said)

and yea my computer rig is build up for high end gaming
so I am pretty sure it is not that
temperatures are normal

and I was running 3 games in same time no BSOD, I was pressuring my computer with everything,
was running ESET smart security, defragmenting, spyboting, running game, AND I DIDNT GET a single BSOD ,
they are just ..random in my case..soo IDK :/

I did now update for my windows 7, I installed service pack 1
maybe it will resolve my issue, cause I was using older version of windows 7
Will see..
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom