I have a Seagate GoFlex Desk Adapter and it worked fine for several years and then one day I received a message that I needed to format the disk. So, I purchased EaseUs software to recover the files and purchased a new WD portable hard drive to transfer the files to. It worked for the first day. On day 2, I received the same message on my new hard drive that I needed to format the disk and it wouldn't allow me to access my files. I am now recovering the files again (lengthy process) and wondering what should I do once I recover them. I am reluctant to purchase another hard drive and download everything and have the same issue. Does anyone have any suggestion on what I need to do? Thanks so much.
Recovered Files and Received Format Disc on NEW Hard Drive
- Thread starter HDprob
- Start date
Boogieman_WD
Judicious
- Jul 31, 2014
- 6,050
- 2
- 35,960
Hey HDprob. Sorry to hear you're having issues with your drives again. Unfortunately as mechanical devices, sometimes the HDDs may fail sooner rather than later, although it's not quite sure yet if the drive's issues are related physical issue. It could be a virus corrupting the partition, corrupted data as well or something else. It'd be difficult to answer this questions when you don't know what exactly is causing the problem. I'd recommend that you start by downloading DLG (Data Lifeguard Diagnostic) and run both tests (Quick and Extended) to see if the drive has any errors or bad sectors. Here's a link where you can download it from: Data Lifeguard Diagnostic for Windows
Do this after you recover all of your data.
Please let me know what are the results of the tests.
Boogieman_WD
Do this after you recover all of your data.
Please let me know what are the results of the tests.
Boogieman_WD
Thanks. I will try your recommendation and respond when it is done. I have recovered 66% right now and it says I have about 5+ hours to go, then I will download DOG and go from there. Thanks.
I ran the Data Lifeguard Diagnostics for Windows and I received a FAIL message on the SMART status
I ran the Data Lifeguard Diagnostics for Windows and I received a FAIL message on the SMART status
Boogieman_WD
Judicious
- Jul 31, 2014
- 6,050
- 2
- 35,960
I'm not sure what could be causing the issues with the drives. It might be just a coincidence - e.g. your old drive fails as it's several years old and the new one seems to be faulty. I'd recommend that you contact our customer support (having in mind the drive is a new one it should be under warranty) and explain your problem with the WD drive and ask about RMA. Here's how to contact them: WD customer support
And here's the warranty support portal, where you can check the drive's warranty: Warranty & RMA Services
On the other hand, if you got your drive through a reseller, you could try going through them first, to see if they can replace your drive.
And here's the warranty support portal, where you can check the drive's warranty: Warranty & RMA Services
On the other hand, if you got your drive through a reseller, you could try going through them first, to see if they can replace your drive.
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