Help: Windows 7 Blue Screen of Death Caused By Address : ntoskrnl.exe+75bc0

jim_blake · Mar 8, 2015

Hi. I had my first ever Blue Screen of Death in my brand new build of less than a month old. I was just browsing the web with Firefox 35.0 with a lot of tabs open when it went all blue!

I have installed all the drivers from the mobo CD and didn't update them. I didn't update the Windows either. I'm trying to download and update any drivers that I can find on MSI website!

My specs:
Mobo: MSI H81-P33
CPU: Intel Core i3 4150 (no OC)
GPU: Intel HD 4400
RAM: 2x4GB 1600MHz (no OC)
HDD: 1TB WD
PSU: Corsair 430w
OS: Windows 7 Ultimate SP1 64-bit

Here's the dump file.

Here's what BlueScreenView shows:

==================================================
Dump File : 030815-17503-01.dmp
Crash Time : 3/8/2015 11:16:38 AM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : 00000000`3910055c
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`73dcdbd5
Parameter 4 : 00000000`00000008
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030815-17503-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 281,696
Dump File Time : 3/8/2015 12:05:17 PM
==================================================

I'd appreciate any comments and suggestions.

Vic 40 · Mar 8, 2015

Do you have the latest bios too?

Can you give more info about the ram? See if it's set right in the bios.I don't see XMP under the specs for the motherboard,maybe it is in the bios to find,if so enable it.

rolli59 · Mar 8, 2015

Often BSOD's are caused by ram so run memtest on yours http://memtest.org/

jim_blake · Mar 8, 2015

Vic 40 :

The mobo didn't support my CPU out of the box so I updated the bios to the latest version. It's version E7820IMS V1.5.
The RAM is recognized in the BIOS as 1600MHz. They are listed as DDR3 SDRAM 78.B1GET.9KZ0C.
I completely explored the BIOS but didn't see XMP feature.
I haven't tweaked anything in the BIOS.

cin19 · Mar 8, 2015

"PAGE_FAULT_IN_NONPAGED_AREA" error can be caused by faulty hardware, anti-virus software, a corrupted NTFS volume or a bad system service. https://msdn.microsoft.com/en-us/library/windows/hardware/ff559023(v=vs.85).aspx
1)Check the BIOS version, http://www.wikihow.com/Check-BIOS-Version the newer one is 1.5, you need 1.2 at least to run the i3 4150.
2) Run the windows update, and install the intel chipset driver from intel https://downloadcenter.intel.com/download/20775 because the chipset driver comes w/ the memory controller driver too.
3) Disable the antivirus temporarily, but don't forget to turn it on later.
4)Try use the RAM one by one.
5) Try the " Last Known Good Configuration " option, how to http://windows.microsoft.com/en-us/windows/using-last-known-good-configuration#1TC=windows-7

jim_blake · Mar 8, 2015

rolli59 :

I ran memtest for more than an hour and it almost reached 50% and gave 8 errors. Modules are brand new and I've done no overclocking. They work good and I've had Blue Screen just once in almost a month. What should I do now?

rolli59 · Mar 8, 2015

RMA ram it is causing the BSOD's! It happens.

jim_blake · Mar 8, 2015

rolli59 :

Should I RMA both of the modules?

Can it be the mobo memory slot?

Tradesman1 · Mar 8, 2015

Did both sticks come in a single package? Are they running at the correct data rate and timings?

rolli59 · Mar 8, 2015

jim_blake :

I am presuming it was a kit 2x4GB and was running according to spd or XMP profile, in that case you will have to RMA both modules. If two individual sticks you can try one at a time and find the faulty one.

Darkbreeze · Mar 8, 2015

Or, as Tradesman indicated, if they are not configured with the correct settings in the BIOS, even sometimes at their default "fail safe" settings, they could throw errors. I'd first make certain that ALL the settings for the RAM including timings, voltage and speed are set to the specified settings for your modules and retest. Also, if you tested those modules together, which clearly you did, it is not only not uncommon, but highly likely, that you will get false errors when running memtest.

Set your memory to the settings outlined on the product page of your memory module model number in the BIOS. Save settings, shut down, remove all but one module, leaving the module in the A1 or whichever slot is designated by your motherboard manual for single module operation and retest the memory again on only one stick. If the first stick fails, or passes, remove it and test the other stick. Report back with any change in test results.

I'd also maybe use this memtest version, as I like it better than the original.

http://www.memtest.org/

Darkbreeze · Mar 8, 2015

Also, I don't know what those numbers you posted are, but they're not the memory modules model number. Googling bring up nothing. If possible, download and run CPU-Z and report back with the model number as shown on the SPD tab.

Darkbreeze · Mar 8, 2015

Also, you were advised by a plethora of members in your other thread to change your PSU if you were going to upgrade the GPU. Did you already make the change on the GPU or are you still working only with the HD graphics? I wouldn't be surprised to see that 430w builder series PSU causing your BS due to lack of consistent voltage supply either, but I would definitely eliminate all other possibilities first. You might want to download HWinfo and run "sensors only":

http://www.hwinfo.com/download.php

Take screenshots of the system voltages and post them here.

How to post images:

http://www.tomshardware.com/forum/id-2546991/detailed-instructions-posting-images-thread-tom-hardware.html

Vic 40 · Mar 8, 2015

Darkbreeze :

I got the feeling when reading this he needed to post the pictures in your thread.Maybe make this your link?

Darkbreeze · Mar 8, 2015

Heh. My bad. I guess that did look wrong huh. I changed it to indicate that I meant to post them HERE. Sorry.

Vic 40 · Mar 8, 2015

That's alright,no need to say sorry.

jim_blake · Mar 8, 2015

Darkbreeze :

The sticks were seperate but identical brand and specs. They are running exactly the same frequency in the BIOS that they are rated for.
Again, I didn't find XMP in the BIOS.

Here's the HWinfo Log file, including all the parameters measured like voltages and stuff.

Here's the CPU-Z report.

Is there a faster way to test the RAM modules? MemTest86 takes like ages!

Could it be the mobo?

rolli59 · Mar 8, 2015

Separate then test them individually since it most likely only one that is faulty, nothing as thorough as memtest86 that I know of. If both come out faulty then it can be mobo or even CPU.

Darkbreeze · Mar 8, 2015

Theres nothing but some comma separated value links at that page, which are useless. You need to post the images according to the steps at the link I provided which offers step by step instructions on how to do it.

jim_blake · Mar 9, 2015

Darkbreeze :

You should open that file with Excel. Here's the text file of HWinfo report for notepad.

Darkbreeze · Mar 9, 2015

There is nothing there to get, unless you join and sign in. I'm not doing that, nor will anybody else. If you can't be bothered to post the images as directed, then I've got little desire to attempt to help. Good luck.

jim_blake · Mar 9, 2015

Darkbreeze :

Sorry guys. Here it is. Is there anything that can give a clue?

Darkbreeze · Mar 9, 2015

Voltages look ok, at least on the surface anyhow, thanks for that by the way. I was about to give up on you for a minute there. Heh.

So, the next thing I would do is go ahead and run Memtest again on each module individually. Just remove all but one module, test it then repeat the process with the next module.

I'd also go to the

motherboard product page for Windows 7 64bit drivers (<-------Click here to go to that page)

download and install the following drivers:

Realtek High Definition Audio Driver

Realtek PCI-E Ethernet Drivers

Intel Chipset Driver

Intel Management Engine Driver+Microsoft hotfix

Intel Smart Connect Technology Driver

Intel USB 3.0 Driver

Intel VGA Driver.

Then reboot and see if you have any further issues.

rolli59 · Mar 9, 2015

And of course if it fails memtest again RMA!

jim_blake · Mar 10, 2015

Can my second hard drive (Samsung 500GB) be causing this?

How can I test it to be sure?

Help: Windows 7 Blue Screen of Death Caused By Address : ntoskrnl.exe+75bc0

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