Hey all,
Trying to troubleshoot something that just started happening with my wife's computer. I built her a gaming PC a little over a year ago. Most of the components are about 1.5 year old, and were bought new. This includes power supply, mobo, processor, graphics card. I think I reused the ram from the HP her computer morphed from, but has run issue free for awhile.
The issues:
1. Two days ago I noticed the computer randomly came on, but didn't pay much attention.
2. Yesterday my wife said her computer wanted to do a system restore as it had some sort of problem. I let it restore (seemed like the legit screen, not even in windows yet upon startup).
3. Once "restored" it said windows wasn't genuine (it is). I just cancelled through it so I could deal with it later on.
4. While playing Age of Empires her computer randomly shut down twice. Thinking it might be a virus I started scanning, but the computer wouldn't stay on long enough to finish. Inside is clean btw so don't think it's suddenly overheating.
5. I left it off and last night when I got home it was on, saying it wanted to do a system restore again.
One other odd thing I noticed is that under her Device Manager > Universal Serial Controllers, now everything under there is unknown and Windows is saying it cannot find drivers for it. This is new behavior too.
Hoping this is one issue causing all these symptoms and not the apocalypse of her machine
.
I was thinking about yanking her harddrive and putting it in my machine to see if it clears it up, which would point to a hardware (PS or Ram perhaps) issue on her end.
Any thoughts?
Thanks all!
Trying to troubleshoot something that just started happening with my wife's computer. I built her a gaming PC a little over a year ago. Most of the components are about 1.5 year old, and were bought new. This includes power supply, mobo, processor, graphics card. I think I reused the ram from the HP her computer morphed from, but has run issue free for awhile.
The issues:
1. Two days ago I noticed the computer randomly came on, but didn't pay much attention.
2. Yesterday my wife said her computer wanted to do a system restore as it had some sort of problem. I let it restore (seemed like the legit screen, not even in windows yet upon startup).
3. Once "restored" it said windows wasn't genuine (it is). I just cancelled through it so I could deal with it later on.
4. While playing Age of Empires her computer randomly shut down twice. Thinking it might be a virus I started scanning, but the computer wouldn't stay on long enough to finish. Inside is clean btw so don't think it's suddenly overheating.
5. I left it off and last night when I got home it was on, saying it wanted to do a system restore again.
One other odd thing I noticed is that under her Device Manager > Universal Serial Controllers, now everything under there is unknown and Windows is saying it cannot find drivers for it. This is new behavior too.
Hoping this is one issue causing all these symptoms and not the apocalypse of her machine
.I was thinking about yanking her harddrive and putting it in my machine to see if it clears it up, which would point to a hardware (PS or Ram perhaps) issue on her end.
Any thoughts?
Thanks all!
Facebook
Twitter
Instagram