Critical Error Kernal Power 41 (63) PLEASE HELP!!!!

xJJBONDx89 · Mar 9, 2015

So I keep getting a critical error message that restarts my computer and the error message
is Kernal Power Event 41 (63). It only happens when I try and play H1Z1 but what ever else
I am doing nothing happens. I currently don't know what is the root of my problem all my
temperatures are < 45C. Do you think this would be the game causing this problem? Or is it
a bad part in my computer? Also this game ran completely fine with no problems with my PSU
facing up and in the new case I started facing it down to get fresh air, when I transferred
everything to the new case is when this problem started happening. I have searched high and
low for this fix for a week straight with no luck.
PC SPECS

OS- Windows 8.1

PSU - Rosewill PHOTON-750 - PHOTON Series 750-Watt Fully Modular Active-PFC
Power Supply Unit - Continuous @ 104 Deg. F (40C), 80 PLUS Gold Certified,
Single +12V Rail, ATX 12V v2.31 / EPS12V v2.92, SLI

SSD - OCZ ARC 100 ARC100-25SAT3-240G 2.5" 240GB SATA III MLC Internal Solid
State Drive (SSD)

HDD - 750 GB Western Digital 7200 RPM

Graphics - SAPPHIRE VAPOR-X 100363VX-2SR Radeon R9 280X 3GB PCI Express 3.0
TRI-X OC w/ Boost Video Card (UEFI)

MB - GIGABYTE GA-Z87-DS3H LGA 1150 Intel Z87 HDMI SATA 6Gb/s USB 3.0 ATX
Intel Motherboard

Processor - Intel Core i7-4770 Haswell Quad-Core 3.4GHz LGA 1150 84W Desktop
Processor Intel HD Graphics BX80646I74770

Memory - G.SKILL Sniper Series 8GB (2 x 4GB) 240-Pin DDR3 SDRAM DDR3 2133
(PC3 17000) Desktop Memory Model F3-2133C10D-8GSR

Disk Drive - ASUS DRW-24B1ST/BLK/B/AS Black SATA 24X DVD Burner - Bulk - OEM

Case - IN WIN GRone Gray 0.8mm SECC Steel ATX Full Tower Computer Case

Fans - 3 x LED 140 MM, 2 x 140 MM, 4 x LED 120 MM

HOW OLD EVERYTHING IS
PSU - 1 month
SSD - 1 month
HDD - 4.5 years
Graphics - 2 months
MB - 1 year
Processor - 1 year
Memory - 1 year
Disk Drive - 1 year
Case - 2 Weeks
Fans - < 1 month

GhislainG · Mar 9, 2015

Stress test your GPU to determine if it's the cause of the restart (it should be the PSU or the GPU). Kernel power 41 occurs because the system was reset and it didn't have a chance to shut down properly.

xJJBONDx89 · Mar 10, 2015

So I did a stress test on my gpu and it started getting to 70C and then it did the reboot with the same critical error.... I just bought this video card for 240 dollars and its about 15 days out of the return policy....

GhislainG · Mar 10, 2015

Unfortunately that still doesn't prove the GPU definitely is defective. Could you borrow another PSU to make 100% sure the issue is caused by the GPU? A good 500W PSU is enough for that test since the rest of the system isn't working hard. I've never seen a GPU that causes spontaneous reboots (they usually cause a system freeze), but a PSU can.

xJJBONDx89 · Mar 10, 2015

So I kind of had a feeling that was the next step went to my buddy's last night and we took out his corsair 750 w and ran the stress test. The stress test with my psu lasted about 6 mins and rebooted. With his psu we had it going for 24 mins with no problems at all. SO would this just make it a defective psu or it's not strong enough or don't get a rose will psu again?

GhislainG · Mar 10, 2015

Your PSU most likely is defective; with 750W on the 12V rail it exceeds the requirements by a wide margin. A quality 550W PSU should have no problems with your system that should draw 400W at maximum load.

xJJBONDx89 · Mar 10, 2015

The psu I had that I replaced is a 650 w don't know exact specs but I had no problems with that one and my same build but wanted a modular so got the rosewill. Also what should I look for spec wise for psu'so?

GhislainG · Mar 10, 2015

Since you already bought the Rosewill, why not RMA it? It was reviewed at http://www.jonnyguru.com/modules.php?name=NDReviews&op=Story&reid=405 where it isn't the best, but it isn't that bad either. If you want to buy a new one, then check http://www.tomshardware.com/forum/id-1804779/power-supply-unit-tier-list.html Tier Two Class B or better PSUs are preferred. Your Rosewill PHOTON-750 PSU will probably be on the Tier Two Class B or the Tier Three list.

xJJBONDx89 · Mar 10, 2015

I cant RMA it because its out of the 30 day window, decided to do this after the return policy...

xJJBONDx89 · Mar 10, 2015

also the psu i have is un-tiered unfortunately i dont think i want it anymore at all..

GhislainG · Mar 10, 2015

That PSU has a 5 year warranty. You can no longer return it to the store, but you can RMA it with Rosewill.

xJJBONDx89 · Mar 10, 2015

ok ill just call them to get a refund then. thanks for all the info i really appreciate it for helping me solve this issue.

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