HP ENVY Phoenix PC Shut Down by it self or shows blue screen

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Drazenb

Reputable
Mar 10, 2015
1
0
4,510
I got this computer 4 days ago, brand new and it have some issues.

Computer: HP ENVY Phoenix PC 810 201ng
Operating System: Microsoft Windows 8.1 (64-bit)

Graphic card temperature goes up to 94 C.

I had couple times blue screen wtih these errors: IRQL_NOT_LESS_OR_EQUAL and SYSTEM THREAD EXPECTION NOT HANDLED.

Computer crushes it self without showing any message then turns on again.

I have no idea what's going on. Someone please tell me what should I do to fix this issue. Sometimes it freezes in firefox.

SSD is working on 65 C degreees.

I have included dump files here: http://www44.zippyshare.com/v/HZvoTsN6/file.html

I really need help here.
 
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Kyle_L

Kyle_L

Reputable
Mar 11, 2015
29
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4,560
65 Celsius (~147 Fahrenheit) is WAY too hot for a storage device. 94 is almost BOILING point. Your equipment must be faulty or your temp sensors are way off. Anyhow, onto the Dump Files:

The first Dump File, on March 9th, indicates atikmdag.sys, which has to do with AMD based Graphics adapter errors. the System Thread Exception (same dump) indicates that the system thread (kernel) generated an exception that the error handler could not decode/detect, and the system produced a STOP error with bucheck code 0x1000007E. Most likely this is a driver problem. The second dump, on MArch 10th, was caused by ntoskrnl.exe, which is used by windows in some way to interact with the Kernel. These errors happen infrequently and are usually isolated. However, it also occurs due to driver bugs, so boot into safe mode and update your drivers. Also, there is no way a GPU gets up to 94 Celsius without commiting the equivelent of suicide. It must be an error in the OS, which explains the driver issues. It might be conflicting telling the OS that the GPU is too hot but it really is not. UPDATE THE DRIVERS! Kudos,

K.L.
 
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